Tiffany Hunter
Cincinnati,United States
Summary
A highly motivated professional dedicated to fostering personal motivation and self-confidence through motivational training and skills development. Demonstrates a proven capacity to optimize processes and improve team collaboration. Recognized for dependability and adaptability, facilitating superior customer and patient care alongside operational efficiency. Possesses a robust background in both healthcare administration and clinical settings, with over ten years of experience in customer service, scheduling, and registration. Proficient in healthcare procedures and patient assistance, employing strong organizational skills to uphold efficient office operations and support patient care. Possesses comprehensive knowledge of medical terminology and clinical protocols, ensuring seamless coordination and effective communication with patients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Workforce Coach
Cincinnati Works
08.2024 - Current
- Provided individual career coaching sessions for employees seeking guidance on professional growth possibilities within the organization.
- Developed customized goal oriented plans tailored to each individual employee needs, enhancing skill retention and application on the job.
- Organized professional development events such as workshops and learning seminars, expanding access to workforce and financial opportunities.
- Maintained knowledge of market and diverse career opportunities.
- Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
Surgical Scheduler Coordinator
Gastro Health
04.2021 - 08.2024
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Decreased errors in scheduling system through regular audits, identifying discrepancies, and implementing corrective actions when needed.
- Improved staff productivity by organizing regular meetings for surgical coordinators to discuss best practices and workflow improvements.
- Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Medical Assistant
JourneyLite Physicians
04.2020 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Lead Access Patient Coordinator
Azura Vascular Care
01.2017 - 03.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Teller Manager
US Bank
10.2014 - 01.2017
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Implemented best practices gleaned from industry conferences or networking events attended regularly on behalf of the institution.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
Education
High School Diploma -
LifeSkills of Cincinnati
Cincinnati, OH05-2002
Skills
- HIPAA Compliance
- Strong Organization
- Office Administration
- Patient Scheduling
- Complex Problem-Solving
- Staff Training and Development
- Data Entry
- Computer Proficiency
- Cash handling and management
- Relationship Building
Certification
- Licensed Esthetician - [State] Board of Cosmetology.
Timeline
Workforce Coach
Cincinnati Works
08.2024 - Current
Surgical Scheduler Coordinator
Gastro Health
04.2021 - 08.2024
Medical Assistant
JourneyLite Physicians
04.2020 - 04.2021
Lead Access Patient Coordinator
Azura Vascular Care
01.2017 - 03.2021
Teller Manager
US Bank
10.2014 - 01.2017
High School Diploma -
LifeSkills of Cincinnati
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