Tiffany Hurley

• Maintained general knowledge of departments to help customers quickly locate products and merchandise.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
• Developed strong relationships with regular customers which increased return visits.
• Multi- Task: able to successfully complete multiple tasks independently
• Thank customers for their business and invite them back

• Greet customers in a friendly manner, provide assistance to them as needed, such as locating merchandise and answering questions.
• Maintaining knowledge of current promotions, policies regarding payments and exchanges as well as security practices
• Demonstrate product usage techniques and suggest complimentary items.
• Participate in inventory control activities, such as stocking shelves and counting merchandise.
• Promote sales by suggesting additional items to customers
• Utilizing POS systems to accurately process payments and returns
• Maintaining a clean and well organized store

My duties as Operations Manager

As an HR Generalist/Administrative Supervisor I was the central point of contact for approximately 550 area employees regarding HR and benefits issues. Primary duties included

• Assigned and monitored the completion of tasks performed by Administrative Assignment
• Organizing Weekly New Hire Orientations
• Processed new hire paperwork and entry into HRIS database
• Assisted with obtaining background information for new and potential hires
• Verified new hire identification documents and processed in E-Verify within the required time frame.
• Processed all employee payroll updates including address changes, bank information for direct deposit, wage increases and decreases, promotions and demotions across several data bases
• Monitored completion of Computer based training
• Handled benefits eligibility paperwork
• Handled separation claims and court ordered responses
• Maintained confidential employee files physical and digital
• Managed uniform inventory and ordered all office supplies

Responsible for a fleet of over 3000 trucks ensuring that U-Haul equipment is where it needs to be in order to ensure customer satisfaction. Additionally

• Coordinate and schedule delivery and pick-ups with our U-Box customers of over 1000 U-Boxes a year for the Eastern Region of NC, from Mebane to Morehead City.
• Hire and manage a team of Reservation Managers
• Assist with center and dealer needs regarding reservations and equipment
• Coordinate all reservations to ensure customer needs are met
• Maintain balanced rental equipment inventory at centers and dealerships
• Utilize previous transaction information to anticipate future needs
• Work with rate analyst to manage pricing and discounts

• Maintained and supervised office operations
• Communicated with clients
• Managed payroll
• Maintained office efficiency by organizing operations and procedures
• Processed billing and collections on a daily basis
• Maintained office supply inventory
• Fulfilled clerical activities