Tiffany Ice
Anaheim,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Resurgence Behavioral Health
08.2018 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported patient care excellence via planning and interpretation of programs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided information and referrals to community partners and other treatment providers.
- Completed resident assessments in accordance with current regulations and guidelines.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
Driver/Elderly Caregiver
ETS Transport
08.2017 - 08.2018
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Scheduled daily and weekly care hours for client caseload.
Tech 2
UCI Medical Center
01.2014 - 01.2017
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Reviewed and processed requisitions for laboratory tests.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Phlebotomists/Tech2
American Red Cross
05.2006 - 01.2014
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Verified proper storage and transportation of specimens to laboratories.
- Monitored patients for reactions and verified sample quality.
- Assisted in training and onboarding new phlebotomists.
Education
No Degree - Medical Assistant
Bryman College
Alhambra, CA02.2005
No Degree -
Buena Park High School
Buena Park, CA06.2002
Skills
- Patient Tagging
- Document Review
- Conflict Resolution Techniques
- Operational Procedures
- Customer Care
- Client Retention
- Customer Service
- Venipuncture Expertise
- Specimen Collection
- First Aid
Certification
- CPR Training -First aide
- CMA - Certified Medical Assistant
- Ca License
Timeline
Client Care Coordinator
Resurgence Behavioral Health
08.2018 - Current
Driver/Elderly Caregiver
ETS Transport
08.2017 - 08.2018
Tech 2
UCI Medical Center
01.2014 - 01.2017
Phlebotomists/Tech2
American Red Cross
05.2006 - 01.2014
No Degree - Medical Assistant
Bryman College
No Degree -
Buena Park High School
- CPR Training -First aide
- CMA - Certified Medical Assistant
- Ca License
Similar Profiles
ANGELA HOSSZUANGELA HOSSZU
Case Manager at Resurgence Behavioral HealthCase Manager at Resurgence Behavioral Health
Jasmine CarrilloJasmine Carrillo
Program Manager at Resurgence Behavioral HealthProgram Manager at Resurgence Behavioral Health
Michael WarrenMichael Warren
Program Manager at Resurgence Behavioral HealthProgram Manager at Resurgence Behavioral Health