Tiffany Idziak
Grand Rapids,Michigan
Summary
I am a Clinical Director with over 30 years of experience both Clinically and Operationally in a Psychiatric Hospital, Adult Foster Care Homes, Child Caring Institution secure and open, Case Management and Addiction Services. I have supervised, hired and trained hundreds of employees. I enjoy clinical operations, implementing best practices, participating in strategic planning, and multi-disciplinary teams. I have always continued to do clinical work by writing treatment plans, meeting with patients, residents and families. I am currently the Social Work Chair at Pine Rest and have been for the last 15 years. I have directly supervised Social Workers, Counselors, Psychologists, Board Certified Behavioral Analysts, Nurses, Occupational Therapists, Activity Therapists, Supervisors, Data Analysts, Billers, Training Staff and Direct Care Staff. I enjoy people, interacting with them and meeting their needs.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Clinical Director
Pine Rest Christian Mental Health Services
11.2006 - Current
- Led multidisciplinary teams to enhance patient care and treatment outcomes.
- Developed and implemented strategic initiatives to improve service delivery efficiency, so the patients and residents in our care feel heard, and their health improves.
- Oversee compliance with best practices in mental health care.
- Mentor clinical staff, foster professional development, and ensure high-quality service.
- Initiate training programs focused on evidence-based practices for therapeutic interventions.
- Analyze program performance data to inform decision-making and resource allocation.
- Coach and train newly hired employees so that each understands their job responsibilities and the requirements of their positions.
- Mentor staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Develop, implement, revise, and evaluate policies and procedures.
- Provide ongoing supervision of case management and therapy to patients and residents to implement appropriate treatment plans, adhere to quality models, and maximize utilization of services needed to achieve optimal outcomes.
- Direct crisis intervention services, when necessary, provide support during critical incidents, and ensure the well-being of all involved parties. Certified in Safety-Care, which is an evidence-based crisis prevention and de-escalation training program.
- Lead accreditation efforts, resulting in successful audits, and continued compliance with regulatory standards for licensing in AFCs, CCIs, Joint Commission Accreditation, and CARF.
- Collaborate with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Manage budgets and resources effectively, resulting in cost savings without sacrifice to the quality of care.
- Establish partnerships with the state and local organizations to support patients, residents, and community needs.
- Enhance staff retention rates by implementing new strategies with the recruitment team.
- Spearheaded and implemented new projects, engaging all disciplines.
- Communicate with patients and residents using a trauma-informed approach. Certified as a trauma therapist through TLC.
Clinical Manager
Pine Rest Christian Mental Health Services
11.2002 - 11.2006
- Led multidisciplinary teams to deliver comprehensive mental health services and improve patient care quality.
- Developed and implemented treatment protocols enhancing therapeutic effectiveness across various programs.
- Oversaw clinical operations, ensuring compliance with healthcare regulations and accreditation standards.
- Coordinated staff training initiatives to promote professional development and improve service delivery.
- I did this for six AFCs (Adult Foster Care Homes), which had 88 beds; four CCIs (Child Caring Institutions), which had 66 beds; our Dementia Living Center, which had 12 beds; our Detox program, which had 12 beds; and our residential addiction programs, which housed up to 66 beds.
Clinical Case Manager and Therapist
Pine Rest Christian Mental Health Services
04.2000 - 04.2002
- Assessed patients need to develop individualized treatment plans and care strategies.
- Coordinated multidisciplinary team meetings to ensure comprehensive patient support and resource allocation.
- Monitored client progress, adjusting care plans as necessary for optimal outcomes.
- Facilitated crisis intervention sessions, providing immediate support and stabilization.
- Facilitated daily groups for both adults and children.
- Delivered compassionate, evidence-based care, both in individual sessions and family sessions.
- Completed discharge summaries.
Supervisor for Adult Foster Care Home
Pine Rest Christian Mental Health Services
11.1995 - 04.2000
- Oversaw daily operations, ensuring adherence to care standards and protocols.
- Hired, trained, and mentored staff, fostering professional development and enhancing team dynamics.
- Created treatment plans and wrote quarterly reports.
- Collaborated with several multidisciplinary teams to provide care to 12 residents.
- I lived in the home with the residents, responsible for all the daily tasks and needs of each of them.
Clinical Care Coordinator
Manor Foundation
06.1992 - 09.1995
- Coordinated resident care plans with interdisciplinary teams to ensure optimal treatment outcomes.
- Implemented evidence-based practices to enhance resident support and satisfaction.
- Monitored patient progress, adjusting care strategies based on individual needs and feedback.
- Wrote assessments, treatment plans, quarterly reports, and annual report.
- I met weekly with the residents and monthly with the families.
- Completed weekly groups.
- Facilitated communication between residents, families, and payers.
Education
Master of Social Work - Social Work
Grand Valley State University
Allendale, MI04-2000
Bachelor of Arts - Human Services
Adrian College
Adrian, MI04-1992
Skills
- Reliable
- Passionate about Clinical Care
- Honest
- Hard Working
- Process Oriented
- Decision-Maker
- Critical Thinker
- Proven Leader
- Highly Skilled Clinician
Certification
Licensed by the State of Michigan Board of Social Workers in both:
Clinical and Maco Social Work
Certified in CPR and 1st Aid
Certified in Safety Care Training (QBS) De-escalation techniques
Certified in Trauma Informed Training
Trained in:
DBT, CBT, Group Therapy, Play Therapy, and Family Therapy
Timeline
Clinical Director
Pine Rest Christian Mental Health Services
11.2006 - Current
Clinical Manager
Pine Rest Christian Mental Health Services
11.2002 - 11.2006
Clinical Case Manager and Therapist
Pine Rest Christian Mental Health Services
04.2000 - 04.2002
Supervisor for Adult Foster Care Home
Pine Rest Christian Mental Health Services
11.1995 - 04.2000
Clinical Care Coordinator
Manor Foundation
06.1992 - 09.1995
Master of Social Work - Social Work
Grand Valley State University
Bachelor of Arts - Human Services
Adrian College