Tiffany Jack
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Woody Creek Bar-B-Q
06.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Service Manager
Carpenters Hall
09.2020 - 06.2022
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Motivated, led and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired, trained and developed service department staff to drive performance.
- Adhered to customer service standards to foster satisfaction and retention.
- Inspected completed work to assess quality and identify skill or ability issues.
- Resolved customer complaints in professional and timely manner.
Server
Eberly
03.2018 - 03.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Education
High School Diploma -
Castleberry High School
Fort Worth, TX06.2010
Skills
- Task delegation
- Coaching and mentorship
- Staff management
- Friendly, positive attitude
- Communication
- Training & Development
- Conflict resolution
- Time management
- Multitasking
- Reporting and documentation
- Clerical
Certification
Manager Food Handlers
TABC Certified
Timeline
General Manager
Woody Creek Bar-B-Q
06.2023 - Current
Service Manager
Carpenters Hall
09.2020 - 06.2022
Server
Eberly
03.2018 - 03.2021
High School Diploma -
Castleberry High School
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