Tiffany Jackson
Covington,GA
Summary
Accomplished Operations executive with a successful track record administrating/overseeing regional training in HR/Customer Service policies and practices. Enjoy a challenge and not afraid to think outside the box. With both a BA in Business and a Masters in Healthcare Administration, seeking an opportunity to married my financial experience within the healthcare arena.
Overview
15
15
years of professional experience
Work History
Patient Account Coordinator
Lincare
Conyers, GA
03.2021 - Current
- Entered client details and notes into system for interdepartmental access and review.
- Wrote on and wrote off credits and debit for patient accounts.
- Worked on Medicare claims for 6 service centers.
- Found trends to get claims processed quickly.
- Spoke to patients and insurance payors to provide clear understanding of invoices.
Authorization Specialist
Lincare, Inc
Conyers, GA
07.2017 - 02.2021
- Verified patient benefits and coverage
- Requested authorization for various equipment and supplies
- Keyed and released authorization
- Verified correct documentation is on file to ensure that authorization will be paid by payor
- Scanned and fax any missing documentation into EMR
- Documented all communication with applicants and inputted information into system
- Communicated with people from various cultures and backgrounds on application process.
- Reduced held sales by 50% for Carecentrix payor.
Front Desk Representative
Newton County Recreation Department
Covington, GA
12.2016 - 07.2017
- Accepted payments for actives, sports and rental fees
- Signed up children and adults for various actives
- Made copies, faxed, entered payments, filed and other various front office duties
- Secured facility for any after hour banquets or other functions
Regional Deposit Operations Specialist/Trainer
Farmers and Merchants Bank
Social Circle, GA
04.2013 - 03.2016
- Executed daily operations of new accounts and customer profiles
- Coordinated activities of assigned programs, such as sales, operations and electronic financial services
- Wrote and implemented HR/Customer Service and Teller Manuals
- Determined methods and procedures for carrying out programs and assisted in interpreting policies and practices
- Conducted quarterly teller and customer service training sessions
- Analyzed operational reports and submitted activity reports
- Trained tellers and customer service representatives on policies and procedures of bank
- Structured and maintained any orphaned accounts and any accounts where bank has no contact with bank.
Customer Service Representative/Personal Banker
Farmers and Merchants Bank
Conyers, GA
09.2011 - 04.2013
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions and transactions, recording details of inquiries, developed and implemented solution
- Referred unresolved customer grievances to designated departments for further investigation
- Opened and maintained customer accounts
- Completed forms, prepared change of address records, and issued service discontinuance orders, using computers
- Conferred with customers by telephone and in person in order to provide information about products and services, cancel accounts, and to obtain details of complaints.
Teller Operations Manager/ Personal Banker
Charter Bank
Covington, GA
05.2010 - 04.2011
- Supervised and coordinated activities of employees engaged in receiving and paying out money and keeping records of financial transactions
- Trained employees in customer service and banking procedures
- Successfully managed up to 4 tellers
- Responded to customer complaints
- Examined reports of daily transactions for accuracy
- Consolidated and balanced daily transactions, using adding machine and computer.
Customer Service Manager/ Teller Supervisor
McIntosh Commercial Bank
Covington, GA
06.2006 - 05.2010
- Assisted customers with obtaining available financial services, such as savings and checking accounts,
- Individual Retirement Account, Certificates of Deposit, and savings bonds
- Successfully managed team of 3-6 tellers
- Developed procedures and assigned duties and work schedules for employees to ensure efficient functioning of department
- Monitored and reviewed financial institution's security procedures and controlled access to vault
- Examined reports of daily transactions for accuracy
- Monitored and reviewed financial institution's security procedures and controlled access to vault.
Education
MBA - Healthcare Administration
South University
2013
BBA - Business Administration
Mercer University
2001
Skills
- Medical billing
- ICD-10 and 9
- Accounting
- CPT Coding
- Financial Services
- Banking
- Insurance Verification
- Medical Terminology
- Medical Office Experience
- Anatomy Knowledge
- Medical Records
- AR Aging Reports
- Administration and Management
- Customer Relationship Management
Timeline
Patient Account Coordinator
Lincare
03.2021 - Current
Authorization Specialist
Lincare, Inc
07.2017 - 02.2021
Front Desk Representative
Newton County Recreation Department
12.2016 - 07.2017
Regional Deposit Operations Specialist/Trainer
Farmers and Merchants Bank
04.2013 - 03.2016
Customer Service Representative/Personal Banker
Farmers and Merchants Bank
09.2011 - 04.2013
Teller Operations Manager/ Personal Banker
Charter Bank
05.2010 - 04.2011
Customer Service Manager/ Teller Supervisor
McIntosh Commercial Bank
06.2006 - 05.2010
MBA - Healthcare Administration
South University
BBA - Business Administration
Mercer University
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