Tiffany Jackson
Teacher
Austin,TX
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Teacher/Account Manager
Brightstart Learning Center
Cedar Park, TX
01.2017 - Current
- Created and implemented age-appropriate activities to foster social, emotional, and intellectual development of children aged 5-12.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised and ensured the safety of 16 school-aged children during afterschool hours.
- Assisted children with homework, providing guidance, and fostering a positive attitude towards learning.
- Organized and led engaging group games, arts and crafts, and sports activities to promote active participation and teamwork.
- Maintained open communication with parents, providing regular updates on children's progress and behavior.
- Implemented effective behavior management strategies, encouraging positive behavior and teaching conflict resolution skills.
- Administered basic first aid when needed and followed emergency protocols for accidents and injuries.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Customer Service Agent
Marriot International
Austin, TX
02.2015 - 01.2017
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Maintained and managed customer files and databases.
- Approved and terminated customer contracts upon request.
- Detailed payment options and explained price, receipt and billing details to customers.
- Generated customer service reports to track customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Store Manager
Wetseal Inc.
Austin, TX
03.2012 - 01.2015
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
Victorias Secret
Austin, TX
02.2010 - 01.2012
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Lanier High School
Austin, TX 08.2006 - 05.2010
Skills
Classroom management
undefinedCertification
CPR
Timeline
CPR
01-2023
Teacher/Account Manager
Brightstart Learning Center
01.2017 - Current
Customer Service Agent
Marriot International
02.2015 - 01.2017
Store Manager
Wetseal Inc.
03.2012 - 01.2015
Sales Associate
Victorias Secret
02.2010 - 01.2012
High School Diploma -
Lanier High School
08.2006 - 05.2010
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