Tiffany Jackson
Virginia Beach,VA
Summary
Customer service professional seeking a challenging and rewarding entry-level position with opportunities for advancement. Utilizes skills gained through work experience and education to support employer's mission.
Overview
19
19
years of professional experience
Work History
Customer Service Analyst
Tegra Global
Norfolk, VA
07.2021 - Current
- Field inquiries from internal and external customers, including status updates, stock availability, and shipment tracking information
- The primary point of contact for systemic master data creation related to the assigned program(s) and thought production process
- Gather information for various departments to initiate the production process
- Investigate PO discrepancies
- Create & maintain accurate customer files, including art and MSRP information
- Read and interpret bills of materials (BOMs) and art schematics
- Support costing/quoting projects as assigned
- Assist with costing and/or blank procurement as directed
- Compile and analyze data to issue regular reporting on program metrics & KPI’s
- Proactively identify and communicate system and process gaps
Customer Service Representative
Paxton Company
Norfolk, VA
05.2015 - Current
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within time limits
- Follow communication procedures, guidelines, and policies
- Train employees
- Works store and pulls customers' orders
Inventory Control Clerk / Receiving and Shipping Clerk
Paxton Company
Norfolk, VA
02.2012 - 05.2015
- Inventory the whole warehouse three times a year
- Generate reports on inventory balances and shortages
- Coordinate with shipping and receiving to ensure shipments are moving out as scheduled and all received items are entered correctly
- Provide direction and assistance to employees as needed
- Utilize word processing applications and spreadsheets for inventory control documentation
- Investigate discrepancies that are found throughout the company
- Close out reports after a full investigation and correct inventory
- Receive merchandise from UPS drop-offs
- Verify and keep records on incoming and outgoing shipments and prepare items for shipment
- Unpack and examine incoming shipments, reject damaged items, record shortages, and correspond with the shipper to rectify damages and shortages
- Maintain inventory of shipping materials and supplies
- Pick and pack orders and stage them to the direct route location
Shipping and Receiving Clerk
DreamLight Inc
Virginia Beach, VA
05.2011 - 02.2012
- Received merchandise upon arrival and inspected before sending to the assigned department
- Made sure that the billing was charged correctly and filled all documents in accounts receivable
- Ran a monthly billing report to include all charges, payments, billing, customer information
- Inspected garments upon completion
- Packed, shipped, and made UPS labels for the assigned customer
- Supervised new employees and trained
Packing Operator
Paxton Company
Raeford, NC
06.2010 - 02.2011
- Setup and operated multiple types of hydraulic packing equipment
- Built and assembled boxes for the storage and packing of production bottles
- Visual Quality Control Checker
Put Order Filler / DA Order Filler
Walmart Distribution
Fayetteville, NC
01.2007 - 06.2010
- Processed over 2000 shipments of goods worldwide valued in excess of $3M
- Unloaded trucks at 1000 cases per hour with weight ranging from 5 to 150 pounds onto a conveyor belt for shipments to various Wal-Marts and Sam's Club stores
Order Filler
Maidenform, Inc
Hope Mills, NC
08.2005 - 10.2006
- Restocked and organized 6000 undergarments
- Pulled 3000 orders for customers and sister stores
- Conducted QA and inventory checks for over 200 items
Education
Associate's degree - Business Management
Tidewater Community College
Fayetteville, NC12.2021
Skills
- Management
- Supervision
- Strategic thinking
- Problem-solving
- Oral communication
- Written communication
- Diversity
- Programming systems
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- MS Office suite
- Facts program
- Accellos program
- Office management
- Quality assurance
- Word processing
- Data analysis
- Research
- Microsoft Office
- Order Management
- Sales Promotion
- Quality Control
- Customer Service
- Document and Records Management
- Computer Skills
- Work Prioritization
- Customer Relations
- Order Processing
- Stock management
- Report Preparation
- Logistics support
- Receiving support
- Direct Sales
- Order Fulfillment
- Customer Data Confidentiality
- Cultural Awareness and Sensitivity
- Data Evaluation
- Multitasking and Prioritization
- Administrative and Office Support
- Data Entry
- Remote Office Availability
- Product Knowledge
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Verbal and Written Communication
- 85 wpm Typing Speed
- Quality Assurance Controls
- Problem Resolution
- Sales and Upselling
- Customer service excellence
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Analyst
Tegra Global
07.2021 - Current
Customer Service Representative
Paxton Company
05.2015 - Current
Inventory Control Clerk / Receiving and Shipping Clerk
Paxton Company
02.2012 - 05.2015
Shipping and Receiving Clerk
DreamLight Inc
05.2011 - 02.2012
Packing Operator
Paxton Company
06.2010 - 02.2011
Put Order Filler / DA Order Filler
Walmart Distribution
01.2007 - 06.2010
Order Filler
Maidenform, Inc
08.2005 - 10.2006
Associate's degree - Business Management
Tidewater Community College
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