Tiffany Jackson
Bogalusa,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate
Maximus Federal Services
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Customer Service Representative
General Dynamics Information Technology Inc
08.2019 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
Convergys
08.2018 - 08.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service Representative
Resultscx
01.2016 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Agent
Humana
02.2014 - 01.2016
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
High School Diploma -
Varnado High School
Skills
- Customer Service
- Microsoft Office Suite
- Time Management
- Inbound and Outbound Calling
- Data Entry and Analysis
- Attention to Detail
- Complex Problem-Solving
- Verbal and Written Communication
- Clerical Duties
- Account Management
- Typing Proficiency (50 WPM)
- Online Chat Support
Timeline
Customer Service Advocate
Maximus Federal Services
02.2023 - Current
Customer Service Representative
General Dynamics Information Technology Inc
08.2019 - 02.2023
Sales Representative
Convergys
08.2018 - 08.2019
Customer Service Representative
Resultscx
01.2016 - 08.2018
Customer Service Agent
Humana
02.2014 - 01.2016
High School Diploma -
Varnado High School
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