Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Jackson

Fayetteville,NC

Summary

Barista trainer with leadership experience at Starbucks, adept at enhancing customer satisfaction through high-quality beverage preparation and effective training strategies. Proven expertise in POS system operation and sales promotion, fostering a positive team environment while maintaining cleanliness standards. Recognized for boosting team performance and elevating the café's reputation.

Overview

11
11
years of professional experience

Work History

Barista Trainer

Starbucks
05.2019 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Starnucks
04.2017 - 09.2018
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Prep Line Cook

Backwater Jacks
05.2014 - 07.2016
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
  • Enhanced customer satisfaction by preparing and presenting high-quality dishes on time.

Education

Southside High School
Chocowinity, NC
2015

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Milk steaming
  • Order taking
  • POS system operation
  • Sales expertise
  • Manual brewing techniques
  • Sales proficiency
  • Recipe creation
  • Sales promotion

Timeline

Barista Trainer

Starbucks
05.2019 - Current

Barista

Starnucks
04.2017 - 09.2018

Prep Line Cook

Backwater Jacks
05.2014 - 07.2016

Southside High School

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Tiffany Jackson