Tiffany Jackson
Fayetteville,NC
Summary
Barista trainer with leadership experience at Starbucks, adept at enhancing customer satisfaction through high-quality beverage preparation and effective training strategies. Proven expertise in POS system operation and sales promotion, fostering a positive team environment while maintaining cleanliness standards. Recognized for boosting team performance and elevating the café's reputation.
Overview
11
11
years of professional experience
Work History
Barista Trainer
Starbucks
Fort Bragg, NC
05.2019 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Starnucks
Fort Sill, OK
04.2017 - 09.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Prep Line Cook
Backwater Jacks
Washington, NC
05.2014 - 07.2016
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
- Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Enhanced customer satisfaction by preparing and presenting high-quality dishes on time.
Education
Southside High School
Chocowinity, NC2015
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Order taking
- POS system operation
- Sales expertise
- Manual brewing techniques
- Sales proficiency
- Recipe creation
- Sales promotion
Timeline
Barista Trainer
Starbucks
05.2019 - Current
Barista
Starnucks
04.2017 - 09.2018
Prep Line Cook
Backwater Jacks
05.2014 - 07.2016
Southside High School