Tiffany Jacobs
Belvidere,TN
Summary
Responsible Team leader with experience in mediating employee conflict and efficiently handling daily business operations. Completed Bachelors in Healthcare Management, and MBA with concentrations in Accounting and Finance as well as Human Resources. A professional seeking to expand horizons in a focused career. A driven, dependable, proactive, resourceful, and organized manager, that is able to adapt to any situation or position in which presented.
Overview
17
17
years of professional experience
Work History
Team Leader
Kelly Connect AppleCare,
Troy, MI
01.2016 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Evaluated employee performance on daily basis and coached and trained 25 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Monitored incoming calls and provided feedback to 25 associates to improve quality of service.
- Facilitated weekly meetings to communicate team performance goals and results.
- Fixed identified issues to increase productivity and boost workflows.
- Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.
- Maximized performance by monitoring daily activities and mentoring team members.
Office Manager
Jackson Hewitt, Dale Reasons
Clarksville, TN
01.2013 - 04.2016
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained 99% completion rate on returns.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared 10-15 tax returns, extensions, tax planning calculations and write-ups for organizations and entities every day
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Cashier/ Stocker
Walmart
Colorado Springs, CO
01.2004 - 01.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs often 40-50 hours per week .
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Store Manager
Royal Farm, Marsha Mills
Baltimore, MD
01.2002 - 01.2004
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices, Increased sales by 47%.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
MBA - Accounting And Human Resources
Herzing University
Dearborn, MI04.2020
Bachelor of Science - Healthcare Management
Herzing University
Dearborn, MI12.2016
Skills
- Above average skills in MS Office suite including Word, Excel, Power Point, Outlook, Open Office, Pages, Numbers, Keynotes, and technical support of Mac systems
- Analytical Thinking
- Work Planning and Prioritization
- Evaluating Employee Work
- Program Monitoring and Tracking
- Virtual Learning Management
- Orientation and Onboarding
- Strong Communication and Interpersonal Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Managing Employee Relations
- Procedures Compliance
- Management Consulting
- Termination Documentation
- Accurate Recordkeeping
- Employee Hiring
Timeline
Team Leader
Kelly Connect AppleCare,
01.2016 - Current
Office Manager
Jackson Hewitt, Dale Reasons
01.2013 - 04.2016
Cashier/ Stocker
Walmart
01.2004 - 01.2009
Store Manager
Royal Farm, Marsha Mills
01.2002 - 01.2004
MBA - Accounting And Human Resources
Herzing University
Bachelor of Science - Healthcare Management
Herzing University
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