Tiffany Jacobus
Kailua-Kona,United States
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Realtor
Coldwell Banker Island Properties
Kailua-Kona, HI
05.2023 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Developed new business and managed new and existing clients.
Chief Executive Officer
Tiffany's Realty Group
Kailua-Kona, Hawaii
01.2017 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Implemented strong financial controls, ensuring accurate reporting and solid decision-making capabilities.
Real Estate Agent
Coldwell Banker Residential Brokerage
Malibu, CA
02.2017 - 01.2021
- Awarded the International Sterling Society Award for being in the Top 15% of sales
- Nominated for the Rising Star Award
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiate contracts with buyers and/or agents acting on their behalf, and purchase agreements with sellers and/or their agents
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Comfortable networking and meeting new people in order to develop a client base
- Secured prime listings by demonstrating comprehensive marketing strategy to potential sellers.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Fostered strong relationships with local businesses and service providers, enhancing overall client experience.
Mortgage Loan Officer NMLS 1414259
Finance of America Mortgage LLC
Served California, Oregon And Washington
06.2016 - 12.2016
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Loan Officer Assistant
Directors Financial Group Costa Mesa
Irvine
03.2016 - 04.2016
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
Loan Assistant
All Home Lending, Inc.
San Clemente
11.2015 - 03.2016
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
- Managed transfer of files for underwriter approval, mortgage loan handling, and closing process, resulting in speedier workflows.
- Increased client retention rates by proactively following up on past clients to offer relevant financial products or assistance when needed.
Realtor
Keller Williams OC Coastal Realty
06.2015 - 01.2016
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Customer Service Representative
Directors Financial Group Irvine
Irvine
08.2015 - 11.2015
- Handle inbound telephone calls from internal clients, inquiring on the status of employment verifications, for the mortgage process
- Provide exceptional and timely customer service to internal clients
- Provide loan note documentation
- Adhere to company policies and procedures to include thorough call documentation
Brand Ambassador
Encore Nationwide
05.2009 - 08.2015
- Promoting events, brands and products off-premise and on-premise
- Responsible for educating customers on promotion
- Provide excellent and friendly customer service
- Building strong relationships with accounts
- Set up and break down of events and promotions
- Responsible for company credit card charges at accounts
- Accounts included, Heiniken, Amstel Light, Claritin, Lady Gaga, and many more
Realtor
Prudential Americana Group
Las Vegas, NV
01.2011 - 01.2015
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
Spa Director/Lead Esthetician
Flawless Med Spa, Inc.
12.2007 - 05.2011
- Budgeted, developed, and executed programs addressing sales, distribution and promotional opportunities
- Planned, executed and provided on-site management for spa workshops, sales meetings and trade shows
- Managed and allocated an annual marketing budget of $24,000
- Managed inventory and purchasing of several medical grade skin care lines
- Increased sales by 45%
- Coordinated and executed incentive programs for clients and staff
- Provided direction and support to 10+ receptionists, sales reps, and therapists
- Experienced expertise in customer service and building and maintaining clientele
- Preformed all services including facials, waxing, peels, makeup application and specialized in acne treatments with precise protocol and extreme pride
Spa Director/Lead Esthetician
Total Skin Care Center, Inc.
08.2006 - 01.2007
- Managed a client base of over 5000 and trained and educated a staff of 15+
- Merchandised product lines and distributed POS
- Ensured treatment programs were as effective and consistent with TSCC strategy and local laws/regulations
- Executed safe and effective treatment programs to achieve results and client satisfaction
- Preformed all services including facials, waxing, peels, makeup application and specialized in acne treatments with precise protocol and extreme pride
Cosmetics Counter Manager
Nordstrom / Philosophy
03.2005 - 08.2006
- Managed a team of 15+ employees, implement staff training programs and on-site event management
- Executed successful product launches, increasing sales 15% for 4 consecutive months
- Managed and merchandised point-of-sale materials
- Preformed and demonstrated all product and makeup application with precise protocol and extreme pride
Laser Technician and Esthetician
Premier Laser Clinic
10.2004 - 01.2005
- Created new promotional methods to meet projected quarterly goals
- Work closely with doctors, nurses and therapist to provide safe and effective treatments
- Conducted sales calls to secure revenue and meet monthly goals
- Preformed all laser treatments with precise protocol and extreme pride
- Preformed treatments on Gentlelase, VBeam and Lightsheer
Education
Diploma - Real Estate
Mesa
San Diego, CASkills
- Great experience in real estate and lending environment with solid knowledge of the local market and regulations
- Excellent organizational skills and great ability to multi-task
- Exceptional written and verbal communication skills
- Solid interpersonal and negotiation skills
- Proven proficiency in relevant computer applications
- Uncommon ability to build quality customer relationships
- Remarkably detail oriented with a strong work ethic
- Strong sales and customer service skills
- Proven leadership skills and strong integrity
- Excellent analytical and time management skills
- Highly motivated and driven to succeed
Certification
- California Real Estate License
- OR NMLS License
- CA NMLS Licence
- Nevada Real Estate License
- WA NMLS License
Personal Information
Title: Luxury Real Estate Specialist
Timeline
Realtor
Coldwell Banker Island Properties
05.2023 - Current
Real Estate Agent
Coldwell Banker Residential Brokerage
02.2017 - 01.2021
Chief Executive Officer
Tiffany's Realty Group
01.2017 - Current
Mortgage Loan Officer NMLS 1414259
Finance of America Mortgage LLC
06.2016 - 12.2016
Loan Officer Assistant
Directors Financial Group Costa Mesa
03.2016 - 04.2016
Loan Assistant
All Home Lending, Inc.
11.2015 - 03.2016
Customer Service Representative
Directors Financial Group Irvine
08.2015 - 11.2015
Realtor
Keller Williams OC Coastal Realty
06.2015 - 01.2016
Realtor
Prudential Americana Group
01.2011 - 01.2015
Brand Ambassador
Encore Nationwide
05.2009 - 08.2015
Spa Director/Lead Esthetician
Flawless Med Spa, Inc.
12.2007 - 05.2011
Spa Director/Lead Esthetician
Total Skin Care Center, Inc.
08.2006 - 01.2007
Cosmetics Counter Manager
Nordstrom / Philosophy
03.2005 - 08.2006
Laser Technician and Esthetician
Premier Laser Clinic
10.2004 - 01.2005
Diploma - Real Estate
Mesa