Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY JAMES

Moundville,AL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

DaVita Dialysis
10.2022 - Current
  • Coordinate schedules, appointments, meetings, and all other arrangements for managers or team members
  • Utilize computerized programs and systems to manage sensitive patient medical records, while protecting patient’s personal health information (PHI)
  • Handle incoming and outgoing phone calls, email correspondence, and other forms of communications related to patient care, while adhering to HIPAA guidelines
  • Effectively communicate and provide excellent customer service to internal and external customers; identify customer concerns and skilled in referring issue to the appropriate staff to ensure satisfactory resolution
  • Ability to collaborate with medical clinicians, work independently to handle day-to-day office operations, meet deadlines, track expenses and process invoices
  • Create and edit documents related to the healthcare organization, while using advance medical terminology in a clinical setting, using knowledge in ICD-9 coding, medical diagnoses and clinical procedures
  • Conduct clinical research using the DaVita Clinical Outcomes Assessment tool to assist with patient care determination, track data, and prepare reports and presentations related to patient education and the medical clinic.

Department Secretary

DCH Outpatient Rehabilitation
07.2021 - 10.2022
  • Provided administrative support to department by managing correspondence, handling incoming and outgoing communications, scheduling appointments, arranging meetings, and maintaining calendars
  • Maintained medical records for all outpatient rehab patients and insurance verification
  • Served as liaison between rehab department and multiple disciplines across healthcare organization to distribute information, respond to inquiries, and coordinate responses on behalf of department
  • Organized and coordinated departmental meetings to include scheduling, preparing agendas, arranging meeting rooms, and recording meeting minutes.

Administrative Assistant

DaVita Dialysis
06.2017 - 07.2021
  • Coordinated schedules, appointments, meetings, and all other arrangements for managers or team members
  • Utilized computerized programs and systems to manage sensitive patient medical records, while protecting patient’s personal health information (PHI)
  • Handled incoming and outgoing phone calls, email correspondence, and other forms of communications related to patient care, while adhering to HIPAA guidelines
  • Effectively communicated and provided excellent customer service to internal and external customers; identified customer concerns and experienced in referring issues to appropriate staff to ensure satisfactory resolution
  • Collaborated with medical clinicians, work independently to handle day-to-day office operations, met deadlines, tracked expenses, and processed invoices
  • Developed documents related to healthcare organization, while using medical terminology, knowledge in ICD-9 coding, medical diagnoses and clinical procedures
  • Conducted clinical research, tracked data, and prepared reports and presentations related to medical clinic.

Administrative Assistant

United Cerebral Palsy of West Alabama-UCPWA
10.2011 - 06.2017
  • Administrated day-to-day office operations, such as ordering supplies, managing office equipment, coordinating maintenance and repairs, and ensuring a clean and organized workspace
  • Managed visitor logs, issued visitor badges, and maintained security protocols
  • Greeted and directed visitors, clients, or employees, while ensuring a positive and professional demeanor to promote a positive customer experience
  • Screened and redirected calls, taking messages, and responding to inquiries
  • Arranged venues, catering, audiovisual equipment, and any necessary accommodations in planning of events.

Education

Medical Coding Certificate - Medical Coding- ICD 9 Coding

Trinity Medical Consultants
Tuscaloosa, AL
07.2008

Advanced Diploma -

Hale County High School
Moundville, AL
05.2004

Skills

  • TECHNICAL SKILLS
  • Windows: Microsoft Office
  • (Word/ Excel/ PowerPoint/ MS Teams)
  • Electronic Health Record Maintenance
  • Office Equipment (Copier, Fax, Scanner, Multi-line Telephone, Voicemail)
  • Insurance Eligibility Verifications

Timeline

Administrative Assistant

DaVita Dialysis
10.2022 - Current

Department Secretary

DCH Outpatient Rehabilitation
07.2021 - 10.2022

Administrative Assistant

DaVita Dialysis
06.2017 - 07.2021

Administrative Assistant

United Cerebral Palsy of West Alabama-UCPWA
10.2011 - 06.2017

Medical Coding Certificate - Medical Coding- ICD 9 Coding

Trinity Medical Consultants

Advanced Diploma -

Hale County High School

Similar Profiles

CREATE PROFILE
TIFFANY JAMES