Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany James

Spring,TX

Summary

Goal-oriented Sales Leader offering an exceptional record of achievement over a 10-year career in telecommunications. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.

Overview

12
12
years of professional experience

Work History

Business Customer Experience Representative

Comcast
03.2023 - Current
  • Assisted business owners to Identify needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Intergrated Solutions Manager

AT&T
11.2015 - 01.2022
  • Grow the company by generating new sales of, products and services to both residential and business customers
  • I provide a first-class customer experience to diverse cliental while continuing to not only achieve but over achieve on key metrics within the business.
  • Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
  • Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Attended monthly sales meetings and quarterly sales trainings.

Connections Specialist

Best buy
01.2014 - 01.2015
  • Engage customers using selling skills to build complete solutions, while maintaining a balance of high velocity and service
  • Support sales strategies in partnership with the sales manager to achieve operating results, growth objectives, and overall financial performance goals.
  • Learned all important features of devices, services and special offers to positively influence customer decisions.
  • Assisted customers with set up procedures for new smartphones and mobile devices.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Supervisor

Walgreens
01.2012 - 01.2014
  • Handling day to day operations within the store including, but not limited to, supervising and training employees, merchandising, maintaining the store’s inventory
  • Balancing and calculating incoming cash flow and daily deposits.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Monitored workflow to improve employee time management and increase productivity.

Education

BACHELOR OF SCIENCE - Criminal Justice

Texas Southern University
Houston, TX
05.2019

Skills

  • Account Management
  • Initiative and problem solving
  • Persuasive Negotiations
  • Preparing Proposals
  • Sales Quota Management
  • Client Base Retention
  • Consultative Selling Techniques
  • Quote Formulation
  • Team Goals
  • Effective Customer Communication
  • Customer Order Management
  • Prospecting and Cold Calling
  • Customer Service and Assistance
  • PROFICIENCIES
  • Sales Force (CRM)
  • Microsoft office
  • Adobe In-Design
  • MacOS
  • WindowsOS
  • SPSS
  • Client Contact

Timeline

Business Customer Experience Representative

Comcast
03.2023 - Current

Intergrated Solutions Manager

AT&T
11.2015 - 01.2022

Connections Specialist

Best buy
01.2014 - 01.2015

Supervisor

Walgreens
01.2012 - 01.2014

BACHELOR OF SCIENCE - Criminal Justice

Texas Southern University

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Tiffany James