Encouraging Sales Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent Customer Success Management, onboarding relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Tiffany James
St. Petersburg,FL
Summary
Overview
26
years of professional experience
1
Certification
Work History
WTW
Facilities and Engagement
03.2023 - Current
Job overview
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Assisted with meetings and conference room reservations.
- Provided support and services related to mail and deliveries.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
- Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
- Managed budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses.
The Bohemian Assistant
Customer Success Manager/Recruiter Liaison
05.2018 - 06.2023
Job overview
- Generated leads, and performed consultations for prospective students into an online university program for several degree programs
- Cold-calling via a lead generated system via CRM to students who requested information about the Universities nursing and doctoral programs
- Assisted clients with recruitment of construction, and skilled craftsman for the construction industry, as well as recruitment of security guards, for secure rides, events and special assignments
- Assisted Medical Clinic with advertising and hiring associated with recruitment and onboarding of Nurses and Nurse practitioners
- Scheduled travel plans for individual clients for both intercontinental and international travel, by reserving airline reservations, hotel and Airbnb reservations and setting up ground transportation when necessary
- Assisted Internal Medicine Doctor with scheduling, insurance verification and organization
- Did insurance verifications for a major pharmaceutical company during seasonal medicinal prescription renewal blizzard
- Performed concierge services, Event planning, and curation of management of two client Art collections, Listings, and Sales Management, when necessary
- Performed administrative duties for clients when needed based on individual needs, such as scheduling sales appointments, estimates and services, for the Construction, Security Solutions industry, and Art Community
- Assisted clients with eCommerce maintenance
- Onboarding, training and maintenance of client training and upkeep of resident security credentials for a Security company
- Maintenance of Data Base Management for two Non-profit clients, by performing data-entry of company sensitive member information and upkeep of the data-base as a whole, assuring all information entered is accurate and quality
- Tracked Customer milestone utilizing CRM and Salesforce
- Sales Support and extensive assistance with pivot table reports and running smart list
- Managed and recruited team of virtual assistants for the owner of the agency
- Extensive customer service and customer success management
- Processed batches for Invoicing products, and indexed those items to fulfill web orders, created and processed invoicing for LTL deliveries and local deliveries for large food company.
Regus Management/ Community Advocate
01.2015 - 03.2020
Job overview
United States Postal Service/ EEOC Technician
05.2011 - 01.2015
Job overview
American Speech-Language-Hearing Association (non-profit)
Member Services Managing Director
03.2004 - 04.2006
Job overview
- Responsibilities Included; Market ASHA and related Association’s professional developmental products and publications
- Supervisory of Processing Continuing Education and Subscription orders for Members of the association and Agencies, which subscribe to ASHA journals
- Coordinated logistical functions of ASHA’s off-site bookstore exhibits, inclusive of collecting data and attitude barometer about member needs, and fed the Director of Brand Management-Marketing various data that can be translated into targeted marketing efforts
- Performed all Administrative duties associated with this position by initiating billing for subscriptions, and member services contracts
- Also supervised processing and operations managing a team of 18 Account Representatives, overseeing product orders, reconciling batches, generating invoices, processing journal subscriptions, claims, renewals, and new orders for individuals, as well as agencies
- Processed and resolved product claims and returns for missing, undeliverable, damaged or unwanted products and or publications
- Investigated and reported chronic delivery problems to appropriate departments
- Participated in regular training sessions to enhance knowledge of Continuing Education Products, Customer Service and Selling techniques
- Attended Educational Conferences to promote and demonstrate non-profit's licensing and product innovations.
PerkinElmer Fluid Sciences(aerospace)/Account Manager/Pneumatic Parts
11.2002 - 03.2004
Job overview
NCO Group Financial Investigative Services/ Financial Investigative Consultant/EEO Software Sales
06.1998 - 02.2004
Job overview
Education
Southern University at New Orleans (University of New Orleans)
Business Administration & Transportation Marketing Logistics
University Overview
St Petersburg College, FL
Business Administration
University Overview
Northeast High School, St Petersburg FL
Diploma
University Overview
New Orleans Creative Center for The Arts, New Orleans LA
Studied Ballet, Jazz, Modern, and Tap
University Overview
Skills
- Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Skilled in Project Management software; Asana, ClickUp, and CRM/Salesforce
- Experienced using Zendesk, Freshdesk, Hubspot, and Zoho Desk
- Excellent communication skills with a focus on team-building and customer relations
- Proficient in creating SOP’s, optimizing and automating client and employee onboarding systems and processes
- CRM-Salesforce
- Insurance License in progress
- Strong Leadership skills: Managerial experience entailing, supervision of a team of 18 Account Representatives in a Non-Profit organization and by running two locations as a Manager for a Casket and Monument business in the funeral industry Proven success at acquiring high profits in a sales setting, achieving excellent client retention, and acquisition
- Attentive Analysis: Conducted user research sessions, by working closely with the product team to remove friction from the customer experience, and there by shaping the tone and style of customer-facing interactions Resulting in evolving revenue enablement best-practices
- Ethics: Demonstrated company focused and ethical practices, that encompass empathy, advocacy, and resolution By constantly seeking to provide my clients or customers with tailored products and services that best suit their companies needs beneficially presently, and in the future, through cross-selling and up-selling
- Sales Driven
- Extensive contact with global clients in the art and entertainment sector as a liaison between the Artist and their buyers Excellent communication with clients of diverse cultures in Europe and Africa
- Five Diamond Customer Service: Genuinely interested in getting in on the ground floor to strengthen my team through, building relationships, play books and all things customer-facing
- Persuasiveness & Directive
- Client Relations
- Customer Account Management
- Strategic Planning
- Customer Needs Assessment
- Account Management
- Revenue Growth
- Customer Retention
- Training and Mentoring
- Sales Management
- Decision Making
- Performance Metrics
- Problem Solving
- Process Improvement
- Customer Onboarding
- Team Collaboration
- Project Management
- Conflict Resolution
- Cross-functional Coordination
- Time Management
- Budget Management
- Recruiting
- Performance Evaluations
- Team Leadership
- Problem Resolution
- Customer Relationship Management
- Shift Scheduling
- Negotiation and Conflict Resolution
- Hiring and Training
- MS Office
- Onboarding and Orientation
- Computer Skills
- Financial Management
Certification
CRM Salesforce
Sales Engineer
Timeline
Facilities and Engagement
WTW
03.2023 - Current
Customer Success Manager/Recruiter Liaison
The Bohemian Assistant
05.2018 - 06.2023
Regus Management/ Community Advocate
01.2015 - 03.2020
United States Postal Service/ EEOC Technician
05.2011 - 01.2015
Member Services Managing Director
American Speech-Language-Hearing Association (non-profit)
03.2004 - 04.2006
PerkinElmer Fluid Sciences(aerospace)/Account Manager/Pneumatic Parts
11.2002 - 03.2004
NCO Group Financial Investigative Services/ Financial Investigative Consultant/EEO Software Sales
06.1998 - 02.2004
Southern University at New Orleans (University of New Orleans)
Business Administration & Transportation Marketing Logistics
St Petersburg College, FL
Business Administration
Northeast High School, St Petersburg FL
Diploma
New Orleans Creative Center for The Arts, New Orleans LA
Studied Ballet, Jazz, Modern, and Tap
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