Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tiffany James

Houston,TX

Summary

Professional call center specialist with strong focus on customer satisfaction and efficient problem-solving. Demonstrates excellent communication and interpersonal skills, ensuring effective team collaboration and adaptability to changing needs. Skilled in managing high call volumes, resolving customer issues, and utilizing CRM systems to enhance service quality. Known for reliability and consistent achievement of targets

Overview

18
18
years of professional experience

Work History

Call Center Advisor

Community Health Choice
04.2023 - 12.2024
  • Answering calls from members and clients to address various inquiries related to benefits enrollment, claims, and other services
  • Providing accurate and clear information about plans, benefits, and any changes that may affect members
  • Resolving member issues, concerns, and complaints in a timely and professional manner.
  • Checking on the status of claims and authorizations, and potentially identifying those requiring reconsideration.
  • Verifying insurance eligibility for member and clients
  • Accurately documenting all calls and ensuring proper follow-up as required
  • Maintaining confidentiality of member information per HIPPA guidelines



Drug Test Analyst/ Online Data Entry Clerk

DISAWORKS
08.2022 - 03.2023
  • Performing or overseeing the analysis of samples in a certified laboratory to identify the presence of drug or metabolites
  • Preparing and submitting reports of test results ensuring accuracy and confidentiality
  • Assisting with the implementation and management of drug testing programs, including random selection return to duty and follow-up screening.
  • Ensuring compliance with relevant regulations and standards assisting with audits, and providing guidance to clients

Settlement Specialist

Archer Systems
06.2021 - 08.2022
  • Evaluating the and completeness of claims received for settlement.
  • Managing and distributing settlement funds to claimants, ensuring proper accounting and record keeping
  • Verifying and negotiating liens to ensure accurate net settlement amounts and proper distribution to lienholder.
  • Ensuring compliance with legal and regulatory requirements related to settlement administration.
  • Maintaining accurate and organized records of all settlements related activities
  • Identifying and resolving issues that may arise during the settlement process




Debt Collector Agent

Linebarger Goggan Blair & Sampson
02.2017 - 06.2021
  • Utilize various methods to find and communicate with individuals or entities owing debts.
  • Work with debtors to establish payment schedules and resolve outstanding balances
  • Document and compile information for potential legal action if necessary.
  • Ensure compliance with relevant laws and regulations regarding debt collection practices.
  • May include tasks like generating reports maintaining accurate records and assisting with other aspects of the collection process

Corporate Office Administrator Assistant

Charming Charlie's
09.2015 - 02.2017
  • Oversee and coordinate day to day office functions ensuring smooth workflows and a positive work environment.
  • Provide administrative support to employees and management including scheduling meeting managing calendars and handling correspondence
  • Maintain office supplies equipment and resources efficiently
  • Accurately input and manage data in various systems as needed
  • Organize travel arrangements for employees as needed
  • Assist with other administrative tasks as assigned

Call Center Representative

Human Resources Department
06.2014 - 09.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Assess client needs and develop care plans
  • Provide direct support to individuals in mental health needs in various setting
  • Determine eligibility for various benefits program
  • Help individuals find employment and other vocational service
  • Oversee and manage human services programs and organizations
  • Manage and administer human service programs at the local state or federal level

Administrative Assistant

T&M Equipment
12.2006 - 06.2014
  • This includes duties like data entry filing scanning and mailing
  • Administrative assistants often handle phone calls and customer inquiries providing helpful and efficient services
  • They manage appointments meetings and travel arrangements
  • They may draft emails, letters and memos ensuring clear and professional communications
  • This includes maintaining office supplies managing inventory and organizing files
  • They may assist with project coordination by tracking deadlines and facilitating communication
  • Administrative assistant may also assist with tasks like expense reporting invoicing and basic accounting.

Education

High School Diploma -

Pike High School
Indianapolis, IN
05-2007

Skills

  • CRM software
  • Call handling
  • Script adherence
  • Customer service
  • Problem-solving skills
  • Call center customer service
  • Resolving issues
  • Verbal and written communication
  • Inbound phone calls
  • Communicating with clients
  • Gathering information--
  • Data entry/
  • Technical troubleshooting

Accomplishments

I am proud to inform that I was a technical Support Team Lead at enTouch Systems fora year and a half before the company lost their contract I was over a total of ten technical support representatives. Day - to day- task consisted of training new hires setting team goals for the month and individuals goals as well. Oversee day to day team operation and performance. Develop a we;ll-designed escalation process for representatives to follow by. Create a healthy and motivating work environment and atmosphere.

Timeline

Call Center Advisor

Community Health Choice
04.2023 - 12.2024

Drug Test Analyst/ Online Data Entry Clerk

DISAWORKS
08.2022 - 03.2023

Settlement Specialist

Archer Systems
06.2021 - 08.2022

Debt Collector Agent

Linebarger Goggan Blair & Sampson
02.2017 - 06.2021

Corporate Office Administrator Assistant

Charming Charlie's
09.2015 - 02.2017

Call Center Representative

Human Resources Department
06.2014 - 09.2016

Administrative Assistant

T&M Equipment
12.2006 - 06.2014

High School Diploma -

Pike High School

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