Tiffany Jefferson
Killeen
Summary
Reliable professional experienced in cleaning and maintaining different types of facilities. Offers strength to lift heavy furniture, training in safety and expertise with job-related equipment. Dedicated to keeping spaces tidy and sanitized. Seasoned professional with several years of experience. Cleaned floors of hallways and rooms, wiped glass and surfaces, dusted, removed trash, and maintained building entrances and walkways. Dedicated to procuring clean, sanitary work environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Custodian
Killeen Independent Sch District
Killeen
03.2025 - Current
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained accountability for building keys, master keys and access cards.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
Sales Floor Associate
Burlington
Harker Heights
11.2021 - 04.2025
- Operated cash register to process customer purchases accurately and efficiently.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed sales transactions quickly and accurately at the checkout counter.
- Facilitated returns and exchanges, ensuring customer satisfaction and adherence to store policies.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Greeted customers promptly, offering assistance to improve shopping experience.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
Call Center Representative
Teleperformance USA
Killeen
07.2015 - 04.2017
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
Jess Lanier High School
Bessemer, AL05-2007
Skills
- Floor maintenance
- Emergency response
- Equipment operation
- Light repair
- Deep cleaning
- Waste disposal
- Inventory management
- Customer service
- Event setup
- Time management
- Communication skills
- Team collaboration
- Stainless steel polishing
- Understanding of Cleaning Solutions
- Carpet steaming and shampooing
- Multitasking and organization
- Operating heavy machinery
- Hazardous chemicals handling
- Basic mathematics
- Maintenance
- Detail-oriented
- Floor waxing
- Equipment cleaning
- Floor cleaning
- Trash collection and removal
- Minor repairs
- Floor scrubbers and polishers
- Organizational skills
- Team building
Timeline
Custodian
Killeen Independent Sch District
03.2025 - Current
Sales Floor Associate
Burlington
11.2021 - 04.2025
Call Center Representative
Teleperformance USA
07.2015 - 04.2017
High School Diploma -
Jess Lanier High School
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