Summary
Overview
Work History
Education
Skills
Timeline
Intern

Tiffany Jennings

Dallas,TX

Summary

  • Proactive Customer Service Management with 7 years with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
  • Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Motivated Customer Service Management which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
  • Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Repair Technician

Milwaukee Tool
Greenwood , MS
07.2017 - 06.2021
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.

Assistant Store Manager

Hibbett Sporting Goods
Indianola, MS
01.2009 - 07.2016
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Education

EKG Technician -

Coahoma Community College
Clarksdale, MS
03.2017

High School Diploma -

Gentry High School
Indianola, MS
05.2006

Skills

  • Customer Service
  • Active Listening
  • Computer
  • Communication
  • Transferable
  • Time Management
  • Problem Solving
  • Leadership

Timeline

Repair Technician

Milwaukee Tool
07.2017 - 06.2021

Assistant Store Manager

Hibbett Sporting Goods
01.2009 - 07.2016

EKG Technician -

Coahoma Community College

High School Diploma -

Gentry High School

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Tiffany Jennings