Tiffany Jere
Shoreline,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works to reach personal and business goals. Known for successfully handling escalated customer support issues. Positive, upbeat and highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
7
7
years of professional experience
Work History
Market Attendant
back of house
Seattle, WA
09.2023 - Current
- Greeted customers and provided assistance with product selection.
- Monitored customer activity to ensure safety of merchandise and store property.
- Assisted in stocking shelves, organizing displays, and setting up promotional materials.
- Provided price checks for customers upon request.
- Operated cash register accurately to process sales transactions quickly and efficiently.
- Answered customer questions regarding products, pricing, promotions, payment methods.
- Supported other departments when needed by providing assistance in tasks such as carrying out deliveries or restocking shelves.
Customer Service Officer
Yellow Solar
Lilongwe
10.2022 - 04.2023
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale systems.
- Developed strategies to improve customer service processes and procedures.
- Handled escalated customer complaints and disputes in a professional manner.
Administrative Officer /Human Resources Assistant
ARMtech
Lilongwe
02.2017 - 10.2022
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Developed recruitment strategies to attract qualified candidates for open positions.
Education
BBA - Business Administration
DMI St John The Baptist University
Malawi 10-2020
Certificate - Scrum Master
Scrum.org
Skills
- Recruitment and hiring
- Microsoft Office proficiency
- Risk Management
- Staff Management
- Organizational Development
- Internal Communications
Languages
chichewa
Professional
shona
Limited
Timeline
Market Attendant
back of house
09.2023 - Current
Customer Service Officer
Yellow Solar
10.2022 - 04.2023
Administrative Officer /Human Resources Assistant
ARMtech
02.2017 - 10.2022
BBA - Business Administration
DMI St John The Baptist University
Certificate - Scrum Master
Scrum.org
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