Tiffany Jiles
Redlands,CA
Summary
Results-oriented professional with a solid background in catering and event management. Recognized for strong customer service, time management, and adaptability, consistently delivering successful events while enhancing client satisfaction.
Overview
2
2
Certification
25
25
years of professional experience
Work History
Catering Coordinator & Bar Supervisor
Harvest Table Culinary Group
Redlands, CA
01.2026 - Current
- Coordinated catering events, ensuring seamless execution and client satisfaction.
- Assisted in menu planning, incorporating seasonal ingredients and dietary preferences.
- Managed communication between clients and kitchen staff for event specifications.
- Supported inventory management, tracking supplies and placing orders as needed.
- Maintained organization of catering equipment and supplies to streamline operations.
- Collaborated with team members to troubleshoot issues during events promptly.
- Gathered client feedback post-events to enhance future catering services and offerings.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Increased repeat business through strong relationship-building with clients and vendors.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
Business Owner
Cherries On Top Studios
Redlands
11.2024 - Current
- Managed daily operations, optimizing workflow for efficiency and productivity.
- Implemented customer feedback systems to improve service quality and client satisfaction.
- Coordinated events and workshops, fostering community engagement and client relationships.
- Managed vendor relationships to secure competitive pricing and reliable services.
- Developed event timelines and project plans to adhere to deadlines and client specifications.
- Conducted site inspections to assess suitability and compliance with safety standards.
- Assisted in budget preparation, tracking expenses, and ensuring financial adherence throughout planning phases.
- Controlled inventory levels by coordinating efficient setup and teardown procedures at multiple venues simultaneously.
- Negotiated favorable contracts with venues, vendors, and suppliers, reducing overall event costs.
- Managed vendor relationships to ensure timely delivery of services and products for successful events.
Sales/Catering Manager
The Historic Mission Inn & Spa
Riverside, CA
03.2022 - 06.2025
- Led catering operations for events, ensuring seamless execution and exceptional guest experiences.
- Developed and maintained relationships with vendors to secure quality supplies and services.
- Managed event logistics, including setup, coordination of staff, and equipment procurement.
- Trained and mentored team members on best practices in food safety and service excellence.
- Collaborated with clients to customize menus and service options tailored to specific event needs.
- Implemented process improvements to enhance efficiency in catering workflow and resource allocation.
- Monitored inventory levels and ordered supplies to maintain optimal operational readiness for events.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Membership Secretary
SEBA
San Bernardino, CA
01.2019 - 09.2021
- Managed membership database to ensure accurate and up-to-date records.
- Coordinated member communications, enhancing engagement and retention efforts.
- Developed and implemented streamlined processes for membership renewals and onboarding.
- Organized membership events, fostering community involvement and networking opportunities.
- Analyzed membership trends to inform strategic planning and program development.
- Ensured compliance with all regulations governing membership organizations by staying current on relevant laws and best practices.
- Maintained accurate membership records through diligent data entry, updates, and record keeping.
- Managed the timely resolution of member disputes, resulting in high levels of satisfaction and trust among members.
- Increased member engagement by implementing targeted communication strategies and organizing regular events.
- Established a welcoming environment for new members through personalized outreach efforts and orientation sessions.
- Organized successful networking events for members, fostering a strong sense of community and collaboration.
Education
High School Diploma -
Rim of The World
Lake Arrowhead, CA06.1998
Skills
- Customer service
- Time management
- Catering sales
- Flexibility
- Food safety
- Client relationship management
- Event planning
- Personnel supervision
- Event logistics
- Timeline planning
- Client retention
- Problem-solving
Certification
Tips Trained and certified
Food Safety certified
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Catering Coordinator & Bar Supervisor
Harvest Table Culinary Group
01.2026 - Current
Business Owner
Cherries On Top Studios
11.2024 - Current
Sales/Catering Manager
The Historic Mission Inn & Spa
03.2022 - 06.2025
Membership Secretary
SEBA
01.2019 - 09.2021
High School Diploma -
Rim of The World