TIFFANY JOBE
Atlanta,GA
Summary
Technical Support Professional with strong background in managing customer relationships and driving client satisfaction. Skilled in addressing client needs, resolving technical issues, and implementing effective resolution oriented strategies. Valued for collaborative approach, adaptability, and focus on delivering results through teamwork and communication. Proficient in CRM tools, complex internet connectivity issues, network diagnostics data analysis, and strategic planning. Recognized for reliability and flexibility in dynamic environments.
Overview
15
15
years of professional experience
Work History
Order Fulfillment Specialist
Avantor Sciences
08.2022 - Current
- Ability to work on a diverse nature of projects, following established workflow procedures
- Ability to meet productivity and accuracy standards consistently
- Knowledgeable of anatomical and physiological medical terminology
- Ability to pass a background investigation within the probationary period of hire
- Proficiency with electronic medical record system and/or encoder software.
- Dedicated private workspace to ensure adherence to HIPAA regulations and remote work policies.
- Streamlined order processing workflows to enhance fulfillment efficiency.
- Managed inventory accuracy through regular audits and reconciliations.
- Coordinated with over 10 internal cross-functional teams to resolve fulfillment issues promptly.
Technical Support Representative
Disabled Veterans Solutions
10.2020 - 11.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Accelerated issue resolution times using remote diagnostic tools when possible to minimize inconvenience for clients experiencing technical difficulties.
Career Guidance Counselor
U.S Air Force
09.2010 - 10.2014
- Assisted, advised, and counseled military personnel and their families in decision making for their careers through discussing personal and professional matters within the military community.
- Supported battlefield operations administratively by providing vital data and allies support to host nation immigration officers on Operation Enduring Iraqi Freedom and Operation Horn of Africa.
- Aided retention efforts by providing guidance on career development opportunities available within the military for enlisted members.
Education
H.S DIPLOMA -
Weequahic High School
Newark, NJ01.2006
Skills
- Client relationship building
- Performance tracking
- CRM proficiency
- Teamwork and collaboration
- Remote Service support
- Ticket management
- Customer service
- Order tracking
- Loading and unloading
- Stock control
- Typing speed of 65 WPM
Timeline
Order Fulfillment Specialist
Avantor Sciences
08.2022 - Current
Technical Support Representative
Disabled Veterans Solutions
10.2020 - 11.2021
Career Guidance Counselor
U.S Air Force
09.2010 - 10.2014
H.S DIPLOMA -
Weequahic High School