Tiffany Johnson

As a Process Assistant I assigned daily duties to 20 to 70 Associates, assisted with daily meetings and was also responsible for training new hires. I monitored over 200 delivery drivers routes and would deep-dive issues pertaining to returned packages.

• Train and motivate associates, monitoring performance metrics and implement initiatives to improve them
• Manage staff on shift, fairly assigning daily tasks and overseeing completion of duties
• Ensure adherence to safety regulations, report short falls to safety and management
• Monitor van routes, timeliness of deliveries and receive returned packages from drivers
• Quickly analyze issues with deliveries daily to get packages delivered by the required delivery date.

Was responsible for assisting customers with enrollment into the workforce program, job search and registering customers into the Workforce Innovation and Opportunity Act (WIOA). With each customer I would work to identify their barriers to employment and then identify what programs that would best fit them. With WIOA they would attend several one on one meeting with myself and then enrollment into a school to obtain a license or certifications such as; CDL, CNA or LPN. I enrolled over 70 people into the program and maintained detailed notes from clients, schools, and employers.

• Served as knowledgeable advisor to clients; Interviewed and determined program eligibility based on federal, state and local guidelines
• Managed client’s documentation and maintained detailed follow-ups notes of client’s progress
• Reviewed documentation for completeness and accuracy; Schedule appointments over the phone/in-person and complete clerical duties
• Assisted with job-fairs and provided information to other case managers/workers and possible future clients regarding services that we provide.

Responsibilities within the Workforce Center was to maintain the area and make it people friendly. Set-out updated employment information, assisted customers with the workforce program and inform them of the programs that are available.

• Briefly assess the needs of customers and determine appropriate referral within Workforce Center
• Greeted over 35 customers a day and actively worked to display a courteous and empathic attitude
• Performs troubleshooting and basic maintenance of resource room equipment to include updating 12 computer systems, 2 printers and keeping job/program resource information available.

Was responsible for ordering, receiving, picking-up and turning-in equipment to include sensitive items and OCIE. Maintained records and receipts and communicated with Soldiers and civilians daily.

• Conducts turn-ins of excess and unserviceable equipment totaling over $1.5 million
• Processed supply requests and maintain receipts and supporting document files
• Accountable for ordering and the preservation of individual, organizational and installation equipment (OCIE)
• Handle and address a variety of issues and communicate professionally with customers.

• Assisted with ordering, issuing and turning in OCIE
• Maintained 100% accountability of personnel equipment for 60 people
• Completed monthly Sensitive Item inspections.

• Assist in 100% warehouse inventories totaling for over $55 million worth of parts
• Established and maintained automated records for property accountability
• Requisitioned, received, and issued incoming parts
• Conducted turn-ins of excess and unserviceable equipment
• Operated an SSA (Supply Support Activity) in Iraq and Afghanistan as a Logistician, accounting of over 5,500 aviation parts.