Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Johnson

Ridgeland,MS

Summary

Organized, proactive, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on and learn many new responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

CNA

St. Catherine's Village
08.2022 - Current
  • Checked patient vitals such as temperature, blood pressure.
  • Answered call lights and support residents with any comfort needs.
  • Utilized proper body mechanics and assistance devices when transferring residents.
  • Assist residents with any ADL's he or she needs assistants with.

Customer Service Representative

Lowes Home Improvment
05.2020 - 07.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded proactively and positively to rapid change.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Clinical Technician

Gulfport Memorial Hospital
12.2019 - 05.2021
  • Set up Consults between the ED doctors and outside doctors.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring.
  • Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Assisted in managing patient flow by coordinating timely bed assignments and transfers to other departments.
  • Effectively triaged patients and prioritize treatment based on the severity of their conditions.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.

Direct Care Worker

South Mississippi Regional Center
09.2018 - 12.2019
  • Assisted disabled clients to support independence and well-being.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Unit Secretary

Anderson Hospital
09.2017 - 09.2018
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.

Education

Associate of Applied Science - Health Aide

Northwest Mississippi Community College
Senatobia, MS
05.2014

High School Diploma -

Northeast High School
Meridian, MS
05.2010

Skills

  • CPR Instructor
  • Time Management
  • Certified in CPR/AED
  • Phlebotomy Training
  • Patient Observation
  • Wound Care
  • Specimen Collection

Timeline

CNA

St. Catherine's Village
08.2022 - Current

Customer Service Representative

Lowes Home Improvment
05.2020 - 07.2022

Clinical Technician

Gulfport Memorial Hospital
12.2019 - 05.2021

Direct Care Worker

South Mississippi Regional Center
09.2018 - 12.2019

Unit Secretary

Anderson Hospital
09.2017 - 09.2018

Associate of Applied Science - Health Aide

Northwest Mississippi Community College

High School Diploma -

Northeast High School

Similar Profiles

CREATE PROFILE
Tiffany Johnson