Microsoft 365
Tiffany Johnson
Somerset,WI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory collecting and injections administration. Positive and upbeat with excellent communication skills, with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Medical Assistant/Provider Assistant
Health Partners Stillwater Medical Group
10.2023 - 06.2024
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic environment, and current complaints
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with routine checks and diagnostic testing by collecting specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Monitored patient progress throughout treatment plans, updating healthcare providers on any notable changes or concerns within a timely manner.
- Contributed towards improving the clinic''s overall reputation by consistently delivering quality support services.
- Maintained accurate and up-to-date patient records, contributing to improved treatment outcomes.
- Participated actively in ongoing professional development opportunities in order to broaden skillset as a Provider Assistant.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient data.
- Provided exceptional customer service by promptly addressing patient needs and resolving issues.
- Streamlined administrative processes for increased efficiency in handling patient inquiries and concerns.
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records
- Coordinated patient referrals to specialty providers.
- Skillfully supported physicians during basic and invasive medical procedures.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Facilitated prompt communication between provider office and referring facilities ensuring continuity of care
- Supported healthcare providers during procedures by providing necessary assistance and resources as needed.
- Conducted initial patient assessments, gathering vital information for healthcare providers to make informed decisions.
- Prepared examination rooms with necessary equipment and supplies, ensuring a seamless patient experience.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Documented vital signs and health history for patients in clinic environments.
House Cleaner
Zen Day Cleaning
06.2023 - 07.2023
- Utilize the client’s customized commercial cleaning checklist to perform all tasks to the standards established by CCF Bank
- Common tasks include: Dust furniture, equipment, partitions, walls, etc
- Clean and disinfect sinks, countertops, floors, toilet, mirrors, tables, chairs, refrigerators, microwaves, etc in restrooms, break rooms and/or kitchenettes
- Replenish supplies in restrooms, break rooms and kitchen
- Sweep, mop, vacuum and/or hand scrub floors using brooms, mops and vacuum cleaners
- Empty trash cans and recyclables into disposal areas
- Wipe down walls and woodwork, doors, wall hangings, baseboards, etc
- Identify potential safety or maintenance issues and communicate them to client in the comments section on the customer checklist
- Arrive to work (client location) at scheduled time, perform services to established standards and ensure the client’s facility is locked and secured when you finish and leave
- Handle special requests for customers as appropriate and note handling on the customer checklist and company paperwork
- Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies and incident reporting.
Cleaning Crew
CCF Bank
08.2020 - 11.2022
- Utilize the client’s customized commercial cleaning checklist to perform all tasks to the standards established by CCF Bank
- Common tasks include: Dust furniture, equipment, partitions, walls, etc
- Clean and disinfect sinks, countertops, floors, toilet, mirrors, tables, chairs, refrigerators, microwaves, etc in restrooms, break rooms and/or kitchenettes
- Replenish supplies in restrooms, break rooms and kitchen
- Sweep, mop, vacuum and/or hand scrub floors using brooms, mops and vacuum cleaners
- Empty trash cans and recyclables into disposal areas
- Wipe down walls and woodwork, doors, wall hangings, baseboards, etc
- Identify potential safety or maintenance issues and communicate them to client in the comments section on the customer checklist
- Arrive to work (client location) at scheduled time, perform services to established standards and ensure the client’s facility is locked and secured when you finish and leave
- Handle special requests for customers as appropriate and note handling on the customer checklist and company paperwork
- Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies and incident reporting.
Label Operator
AFP advanced food products llc
02.2019 - 11.2019
- Job requirements was 30 days on job training before signing off to be qualified
- Expectations of label operator is to set up label machine with proper labels, quick inspections of cans, labels, and any other machines qualified to operate
- Proper documentation of label usage, cleaning duties
- Responsible for obtaining correct labels and stickers for each ticket needed to fulfill order
- Verified that the correct items are being used
- Put correct amount of labels on cans to fill each ticket
- Checked to make sure lot numbers, label numbers, and cap numbers are all correct
- Made sure labels are applied to can correctly.
CNA - Certified Nursing Assistant
St. Croix County Health Center
07.2013 - 11.2015
- Provided intimate, hands-on healthcare to residents in medical setting
- Performed daily bathing, dressing, basic activities of life; comprehensive of daily dietary restrictions of residents
- Trained in minor electronic charting
- Reporting to nurse at end of shift regarding change in patient behaviors
- Participated in proper PPE
- Proper medical asepsis.
Education
Associate of Applied Science - Medical Assistant
Minneapolis Business College
Roseville, MN05.2019
CNA in Certified Nursing Assistant - Health Aide
Northwood Technical College
New Richmond, WI11.2014
GED -
Northwood Technical College (WITC)
New Richmond, WI05.2008
Skills
Medical terminology knowledge
Clinical Documentation
Patient-focused care
Vital Signs Monitoring
HIPAA Compliance
Customer Service
Reliable team player
Electronic Medical Records in EPIC
CPR
Immunization Administration
Specimens collection
Professionalism and Ethics
Maintaining confidentiality
Sterilization techniques
Complex Problem-Solving
Adaptable
Companionship and emotional support
Prioritizing stat orders
Medical office administration
Equipment Sterilization
Compassionate
Patient Scheduling
Procedure Assistance
Certification
- CNA, 09/01/13, 09/01/15
- CPR Certification, 09/01/23, 09/01/25
- Medical Assistant- MA, 05/01/19, Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Recognized for outstanding dedication to patient care.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balancePaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursCareer advancementCompany CulturePersonal development programsSoftware
EPIC
Interests
Learning new skills in Healthcare
Building relationships with physicians and colleagues
Gardening
Family
Timeline
Medical Assistant/Provider Assistant
Health Partners Stillwater Medical Group
10.2023 - 06.2024
House Cleaner
Zen Day Cleaning
06.2023 - 07.2023
Cleaning Crew
CCF Bank
08.2020 - 11.2022
Label Operator
AFP advanced food products llc
02.2019 - 11.2019
CNA - Certified Nursing Assistant
St. Croix County Health Center
07.2013 - 11.2015
Associate of Applied Science - Medical Assistant
Minneapolis Business College
CNA in Certified Nursing Assistant - Health Aide
Northwood Technical College
GED -
Northwood Technical College (WITC)
- CNA, 09/01/13, 09/01/15
- CPR Certification, 09/01/23, 09/01/25
- Medical Assistant- MA, 05/01/19, Present
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