Tiffany Johnson
Indianapolis,IN
Summary
Distinguished for elevating patient care at Syra Health/NDI, I leveraged exceptional communication and patient care techniques to enhance patient independence and wellbeing. My proactive approach in care plan development and teamwork significantly improved healthcare outcomes. Recognized for multitasking efficiency and detail-oriented progress monitoring, I consistently exceed employer expectations without compromising on professional boundaries or empathy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Special Attendant
Syra Health/NDI
08.2021 - Current
- Documented relevant information regarding patient behavior, progress, concerns or changes in condition for healthcare team review.
- Participated in ongoing training programs that enhanced knowledge on best practices and emerging trends in the field of caregiving.
- Assisted patients in managing medications as prescribed by physicians, ensuring proper administration and dosage.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained a clean and organized living space for patients, promoting health and hygiene practices.
- Ensured a safe environment for patients by diligently monitoring their physical and emotional wellbeing.
HAA
Together Home Care
08.2015 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Helped patients with everyday living such as bathing, grooming,oral care, dressing and or light housekeeping,medication reminder.
Behavior Support
Damar Services Inc.
12.2019 - 01.2021
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Enhanced client progress by implementing individualized behavior support plans under supervision.
- Developed individualized behavior support plans for better management of challenging behaviors.
- Reduced behavioral incidents by establishing a positive behavior support system in collaboration with colleagues.
- Actively participated in professional development opportunities to stay current on best practices for behavior support and intervention.
HAA
BrightStar Care
04.2016 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Helped patients with everyday living such as bathing, grooming, oral care and or light housekeeping, dressing, medication reminder and meal prep.
Call Center Agent
Stericycle
09.2016 - 12.2017
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Addressed customer account discrepancies and concerns.
Education
Diploma - Dental Assistant
Brightwood College
Indianapolis, IN10-2018
Skills
- Patient care techniques
- Strong Organization
- Meal Preparation
- Housekeeping Duties
- Care Plan Development
- Exceptional communication
- Professional boundaries
- Personal Hygiene Assistance
- Transportation Assistance
- Progress Monitoring
- First-aid and CPR
- Fast Learner
- Attention to Detail
- Multitasking
- Vital signs monitoring
- Dressing assistance
- Feeding Assistance
- Record-keeping
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
- Adult CPR/AED certification – American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
Timeline
Special Attendant
Syra Health/NDI
08.2021 - Current
Behavior Support
Damar Services Inc.
12.2019 - 01.2021
Call Center Agent
Stericycle
09.2016 - 12.2017
HAA
BrightStar Care
04.2016 - 08.2019
HAA
Together Home Care
08.2015 - 07.2021
Diploma - Dental Assistant
Brightwood College
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