Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Johnson

Tomahawk,Wisconsin

Summary

Detail-oriented professional with exceptional communication and time management skills, recognized for effectively supporting team objectives. Proven ability to manage multiple projects simultaneously while maintaining high accuracy. Strong organizational skills contribute to seamless collaboration and goal achievement within dynamic environments.

Overview

27
27
years of professional experience

Work History

Nursing Staff

Friendly Village
10.1997 - Current
  • Reported symptoms, condition changes and vital signs to primary care doctors, patients, and families
  • Documented patient assessment findings and responses to nursing intervention to progress toward problem resolution
  • Conducted patient assessment, prioritizing data collection based on patient condition or needs

Talent Acquisition Recruiter

Advantage Solutions
05.2019 - 05.2023
  • Operated and maintained applicant tracking and candidate management systems
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience
  • Advertised job opportunities on social media platforms and job boards
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Coordinated schedules to arrange management interviews with applicants
  • Collaborated with hiring managers to understand job requirements and expectations
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness
  • Developed and implemented plans to improve recruitment process
  • Made over 30 calls per day to potential candidates
  • Followed up with clients to drive satisfaction and gain service feedback
  • Prepared and delivered data reports, photo presentations and quotes to clients
  • Interacted with clients to quickly handle escalated queries and complaints
  • Provided written instructions to field team to guide them through projects while in store

Client Relationship Manager

Advantage Solutions
04.2014 - 05.2019
  • Completed invoicing and collections on all financial transactions
  • Addressed and resolved customer complaints and issues to improve satisfaction
  • Assessed client needs and developed plans to adequately address current and future objectives
  • Managed and increased sales by 18% over the project duration
  • Trained and mentored field personnel to enhance labor proficiency
  • Resolved customer complaints with appropriate adjustments to field operations
  • Ensured projects were scheduled to the correct field staff and executed properly
  • Provided leadership, guidance and support to staff members
  • Monitored program performance and outcomes for successful delivery of services
  • Developed and implemented training programs for staff
  • Established and maintained relationships with key stakeholders

Service Recovery Administrator

Advantage Solutions
05.2006 - 04.2014

Territory Manager

Hallmark
04.2000 - 05.2006
  • Serviced accounts in person and via phone to identify incremental growth opportunities
  • Drove to customer locations to support product and service delivery
  • Assessed customer product or service needs, offering solutions to increase business
  • Managed over 20 stores ensuring the client excelled

Education

High School Diploma -

Rhinelander High School
Rhinelander
05.1995

Skills

  • Customer Relationship Management
  • Administrative Support
  • Microsoft Excel
  • Client Experience Management
  • Client Issue Resolution
  • Client Development
  • Selection Strategies
  • Talent Acquisition Strategies
  • Client Relations
  • Time Tracking and Payroll Administration
  • ICIMS Applicant Tracking Software
  • Complaint Handling
  • Job Applicant Interviews
  • Project Recruiting

Timeline

Talent Acquisition Recruiter

Advantage Solutions
05.2019 - 05.2023

Client Relationship Manager

Advantage Solutions
04.2014 - 05.2019

Service Recovery Administrator

Advantage Solutions
05.2006 - 04.2014

Territory Manager

Hallmark
04.2000 - 05.2006

Nursing Staff

Friendly Village
10.1997 - Current

High School Diploma -

Rhinelander High School

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Tiffany Johnson