Tiffany Johnson
Evansville,IN
Summary
Dynamic and results-oriented professional with extensive experience in customer account management. Excelled in client retention and negotiation, securing significant cost savings and enhancing customer satisfaction. Proficient in many different databases with a proven track record of cross-functional collaboration and top-tier upselling achievements.
Overview
13
13
years of professional experience
Work History
Customer Account Specialist
Accuride Corp
08.2021 - Current
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Recognized as a top performer within the team, consistently meeting or exceeding performance metrics related to customer satisfaction.
- Reduced customer complaints by implementing effective communication strategies.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Provide expert product knowledge as well as make sound decisions to support our company and it's goals.
- Manage/oversee outstanding credits and returns. Works closely with accounting to close within 30-60 days.
Customer Account Specialist
Reckitt Benckiser Inc.
07.2018 - 08.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Purchasing Agent
Berry Global
06.2017 - 07.2018
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Reduced lead times by implementing strategic inventory management practices.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Streamlined purchasing processes for increased efficiency and reduced operational costs.
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
- Optimized inventory levels by implementing demand forecasting techniques to minimize stockouts or excess inventory situations.
- Enhanced negotiation strategies led to significant cost savings on bulk purchases.
Senior Customer Service Representative
Berry Global
05.2012 - 06.2017
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Processed, scheduled and executed customer orders for new and established customers.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Education
Bachelor of Science - Business Administration And Management
Mid-Continent University
Mayfield, KY05-2011
Associate of Science - Business Administration
Kaskaskia Community College
Centralia05-2008
Skills
- Strong negotiation
- Order tracking
- Customer support
- Client retention strategies
- Complaint resolution
- Inventory management
- Customer engagement
- Account management
- Cost control
- Customer relationship development
- Order fulfillment
- Conflict management
- Negotiation
- Cross-functional collaboration
- Supplier negotiation
- Shipping and logistics
- Purchase order processing
- Purchasing
- Customer service
- Data management
- Time management
- ERP systems proficiency
- Order processing
- B2B Sales
- Pricing
- Microsoft Word
- Microsoft Excel
- SAP
- Salesforce
- JDE
- Plex UX
- Shopify
- Track shipments
- Sales and upselling
Accomplishments
- Nominated for Supplier of the Year in 2022 for excellent customer service.
- Leader in upsells for all 3 years at Accuride
- Promoted to Senior Customer Service Representative with 3 years at Berry Global
Timeline
Customer Account Specialist
Accuride Corp
08.2021 - Current
Customer Account Specialist
Reckitt Benckiser Inc.
07.2018 - 08.2021
Purchasing Agent
Berry Global
06.2017 - 07.2018
Senior Customer Service Representative
Berry Global
05.2012 - 06.2017
Bachelor of Science - Business Administration And Management
Mid-Continent University
Associate of Science - Business Administration
Kaskaskia Community College
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