Hi, I’m
Tiffany Johnson
Austin,TX
Summary
A detail-oriented leader and determined team player with excellent communication, time management and organizational skill set with a very strong work ethic in any environment. A self-motivated individual who leads the way by setting an example. Always willing to spend the extra time needed to get the job done. Effectively communicates and works with all team members, including subordinates and upper management.
Overview
15
years of professional experience
Work History
Ascension Medical Group
Senior Certified Medical Assistant
05.2021 - Current
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Baylor Scott & White Medical Center
Clinic Operations Manager
08.2018 - 06.2021
Job overview
- Led efforts towards accreditation initiatives by creating policies aligned with industry standards and overseeing thorough internal audits of current practices.
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Actively participated in community outreach events promoting clinic services, enhancing public awareness about available resources, and fostering strong relationships with community members.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join the clinic team.
- Developed and implemented staff training programs for improved skillsets and increased employee retention rates.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Implemented staff recognition programs to promote employee morale and acknowledge outstanding contributions within the workplace.
Baylor Scott & White Medical Center
Recruitment Coordinator
05.2014 - 08.2018
Job overview
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Partnered with external agencies when needed to expand the reach of talent pools and improve candidate quality.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
- Streamlined job posting management across various platforms, increasing visibility to potential candidates.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
Baylor Scott & White Medical Center
Discharge Coordinator
05.2010 - 05.2015
Job overview
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Promoted a collaborative environment among colleagues by sharing best practices for efficient coordination across departments involved in the discharge process.
- Streamlined workflow by developing efficient systems for tracking patients'' progress throughout their hospital stay.
- Assisted families in navigating complex healthcare systems, providing guidance on available services and support options.
- Conducted ongoing assessments of departmental performance, identifying areas for improvement and implementing necessary changes.
- Coordinated transportation services for patients, ensuring seamless transfers from hospital to their next destination or in-home care provider.
Education
University of PhoenixTempe, AZ
BBA from Business Administration And Management
Everest CollegeDallas, TX
Associate of Science from Medical Assistant
Skills
- Clinical documentation
- Medication administration
- Recruitment and hiring
- Scheduling management
- Healthcare administration
- Clinical management
- Motivational skills
- Recruiting and sourcing
- Recruitment strategies
- Training and onboarding
- Full cycle recruiting
- Team collaboration
Timeline
Senior Certified Medical Assistant
Ascension Medical Group
05.2021 - Current
Clinic Operations Manager
Baylor Scott & White Medical Center
08.2018 - 06.2021
Recruitment Coordinator
Baylor Scott & White Medical Center
05.2014 - 08.2018
Discharge Coordinator
Baylor Scott & White Medical Center
05.2010 - 05.2015
University of Phoenix
BBA from Business Administration And Management
Everest College
Associate of Science from Medical Assistant
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