Summary
Overview
Work History
Skills
Education Certifications
Awards
Timeline
Generic

Tiffany Jones

Dallas,TX

Summary

Knowledgeable mortgage professional with more than a decade of industry experience across multiple roles. Highly experienced in loan closing, funding, and post-closing follow up activities. Develops and maintains positive working relationship with coworkers, internal and external clients/business partners, and vendors. Versatile Leasing Manager with 2 years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

13
13
years of professional experience

Work History

Leasing Manager

Avenue5
01.2023 - Current
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established key relationships with potential leasers and renters.
  • Managed daily and weekly marketing and leasing plans.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Successfully grew dealership relationships by 65%.

Escrow Assistant

Selene Title
10.2021 - 01.2023
  • Reviewed between 100 and 150 loans per day to ensure there were no liens, holds, or judgments against properties prior to closing
  • Maintained minimal post-closing error rate with 80% of loans closing on time
  • Verified escrow accounts were current and appraisals were in the system
  • Confirmed all required financial documents were on file and accurate
  • Contacted HOA and county tax assessors to ensure taxes were paid current and any outstanding HOA fees were cleared prior to closing
  • Uploaded all earnest payment receipts into the system for the entire team
  • Utilized one-click system to review missing items and request documents, including tax statements, HOA letters, appraisals, etc.

Escrow Assistant - High Wealth

First American Title
11.2020 - 08.2021
  • Prepared documents for closing and managed complete disbursement and follow-up of all escrow transactions; opened orders and inputted closing statements from a worksheet prepared by Escrow Officer
  • Processed jumbo loans ranging in values between $750,000 and $3M
  • Signed Non-Disclosure Agreements (NDAs) to ensure confidentiality of financial information when dealing with high-net-worth clientele
  • Submitted post-closing documents to lender to obtain funding and disbursement approval; assisted with pre-closing and/or post-closing tasks.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.

Mortgage Specialist

Iron Mountain BNYM
05.2020 - 08.2020
  • Archived 100 - 200 title closing documents daily using a traditional filing system; removed/disposed of duplicates and stored originals
  • Effectively prioritized work to ensure efficiency with attention to detail
  • Reviewed systems to determine eligibility or for tracking purposes
  • Communicated with internal teams to facilitate resolution of outstanding items
  • Processed and reviewed requests using multiple systems.
  • Achieved high customer retention rate through exceptional relationship management and personalized service.

Underwriter Job Coach, Senior Underwriter

JP Morgan Chase
12.2010 - 03.2015
  • Processed loan modifications from start to finish for clients in severe default, reviewing loan files for accuracy and appropriate debt-to-income ratios
  • Served as a member of the leadership focus group, voicing concerns and advocating for workplace changes on behalf of team members
  • Collected $8K through fundraising with March of Dimes at Citi Mortgage
  • Traveled to multiple states across the US to train more than 50 underwriters
  • Led Chase Home Ownership Center (CHOC) events during 2008 crisis
  • Promoted through multiple positions to final role of Underwriter Job Coach
  • Received Employee of the Month, Leadership Award, and Best Performer Award.

Skills

  • Communication
  • Industry Knowledge
  • Leadership & Training
  • Accountability & Goal Setting
  • File Review & Documentation Requests
  • Resident relations
  • Clerical skills
  • Maintaining closing ratios

Education Certifications

  • Associate's Degree in Science, Houston Community College, Houston, TX
  • Mortgage Loan Officer, Cedar Valley Community College, Lancaster, TX
  • NMLS# 2479345

Awards

  • Employee of the Month
  • Leadership Award
  • Best Performer Award
  • Employee of the Week
  • Team Morale Award

Timeline

Leasing Manager

Avenue5
01.2023 - Current

Escrow Assistant

Selene Title
10.2021 - 01.2023

Escrow Assistant - High Wealth

First American Title
11.2020 - 08.2021

Mortgage Specialist

Iron Mountain BNYM
05.2020 - 08.2020

Underwriter Job Coach, Senior Underwriter

JP Morgan Chase
12.2010 - 03.2015

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Tiffany Jones