Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Jones

Summary

Proven Field Agent at Doorstead, I excel in fostering client relationships and driving repeat business through exceptional customer service and critical thinking. Skilled in quality assurance and client needs analysis, I consistently exceed sales targets by employing strategic upselling techniques and maintaining high stress tolerance. Achieved a notable increase in customer satisfaction, underlining my commitment to excellence and continuous improvement.

Overview

22
22
years of professional experience

Work History

Field Agent

Doorstead
01.2024 - Current
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed multiple projects simultaneously, ensuring timely completion of all tasks within scope and budget constraints.
  • Conducted regular safety audits to ensure compliance with company policies and industry regulations, minimizing risks associated with field operations.
  • Demonstrated features, answered questions, and redirected concerns to positive areas.
  • Supported continuous improvement initiatives by providing valuable feedback based on observations made during field assignments.
  • Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
  • Demonstrated expertise in problem-solving by identifying potential issues before they escalated into major problems, saving time and resources.
  • Conducted thorough research to stay current on industry trends, ensuring optimal performance in the field.
  • Provided exceptional customer service by promptly addressing concerns and delivering customized solutions tailored to individual needs.
  • Monitored customer feedback and identified areas of improvement.

Sales Associate

JCPenney
11.2002 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Real Estate - Real Estate

Accredited Real Estate Schools Inc.
Fair Oaks, CA
11.2023

Bachelor of Arts - Business Administration

San Francisco City College
San Francisco, CA
05.

Skills

  • Customer Relations
  • Stress Tolerance
  • Quality Assurance
  • Social Perceptiveness
  • Critical Thinking
  • Client needs analysis

Timeline

Field Agent

Doorstead
01.2024 - Current

Sales Associate

JCPenney
11.2002 - 04.2016

Real Estate - Real Estate

Accredited Real Estate Schools Inc.

Bachelor of Arts - Business Administration

San Francisco City College

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Tiffany Jones