TIFFANY JONES
Nocona,TX
Summary
Call Management Coordinator/Dispatcher with over 4 years of experience in high-pressure call center and dispatch roles, demonstrating exceptional efficiency and detail orientation. Proficient in managing large volumes of calls across North America, enhancing provider response times and ensuring high client satisfaction. Skilled in Microsoft Office and typing at 90-100 WPM, effectively supports interdepartmental communications and streamlines operational processes.
Overview
9
9
years of professional experience
Work History
Call Management Coordinator/Dispatcher
TTN Fleet Solutions
05.2022 - Current
- Work primarily in the call management department where we keep track of active jobs, update pricing, issue payments & update accordingly
- Dispatch pending jobs on the board across the US and Canada to applicable providers who can assist with the job requirements necessary
- Assist in our email department with incoming emails from our clients and internally between departments
- Communicate with our in network providers to adjust pricing and build estimates when needed, also closing out work orders with completion details from providers
- Actively work on our escalated work orders when necessary - which are the ones I have to monitor and call on periodically
- Type up to 90-100 WPM, and knowledgeable in Microsoft programs.
Secretary/Dispatcher
W&W Services
07.2020 - 01.2022
- I worked actively to schedule an appliance repair technician to a customer's residence to assist with appliance repairs needed
- I worked in the office to handle pay roll on Quickbooks and then keep record of all business spendings
- Ship off parts back to manufacturer and pick up new ones to transport to company shop warehouse
- Take payments over the phone and through email for services completed
- Built the website's blog platform and typed personalized blogs daily through the M-F work week.
Cashier/Sales Associate
Walmart
06.2016 - 12.2016
- Efficiently processed 200+ transactions daily, enhancing customer satisfaction at Walmart.
Cashier/Sales Associate
Golden Chick
05.2015 - 12.2015
- Efficiently processed transactions, boosting store revenue and enhancing customer satisfaction.
Education
High school or equivalent -
Nocona High School
Nocona, TX05.2014
Skills
- Cash Handling
- Cashiering
- Customer Service
- Inventory
- Microsoft Word
- Phone Etiquette
- Computer Literacy
- Data Entry
- Typing
- Freight Experience
- Microsoft Excel
- English
- Microsoft Outlook
- Sales
- IOS
- Mac OS
- Research
- Email marketing
- Journalism
- Copywriting
- Blogging
- Salesforce
- Customer support
- Windows
- Search engines
- Upselling
References
- Jarion Weaver, W&W SERVICES LLC, jarionlweaver@gmail.com, 9408412029
- Liz Pereyra, TTN FLEET SOLUTIONS, epereyra@willowbridgepc.com, +1 (469) 682-8081
- Rachelle Borg, TTN FLEET SOLUTIONS, rachelleborg@gmail.com, +1 (682) 667-6295
- Hope Nogueras, TTN FLEET SOLUTIONS, cowgirl1352@icloud.com, +1 (352) 257-7024
- Faith Nichols, TTN FLEET SOLUTIONS, faith_nichols@yahoo.com, +1 (352) 584-3199
Timeline
Call Management Coordinator/Dispatcher
TTN Fleet Solutions
05.2022 - Current
Secretary/Dispatcher
W&W Services
07.2020 - 01.2022
Cashier/Sales Associate
Walmart
06.2016 - 12.2016
Cashier/Sales Associate
Golden Chick
05.2015 - 12.2015
High school or equivalent -
Nocona High School
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