TIFFANY JONES
Sumter,SC
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals.
Overview
6
6
years of professional experience
Work History
TITLE PROCESSOR
Copart
Sumter, South Carolina
09.2021 - Current
- Utilized computer software programs such as Microsoft Word and Excel to generate reports
- Maintained up-to-date knowledge of relevant laws, regulations, procedures, and industry trends
- Compiled detailed reports on each claim, including supporting documentation and evidence
- Processed payments according to established protocols and guidelines
- Created accurate estimates of repair costs based on current market values
- Performed data entry tasks accurately and efficiently using various software programs
- Assisted customers through the total loss process, providing guidance and advice as needed
- Provided customer service support by answering questions related to their total loss claims
- Efficiently processed total loss claims and settlements in compliance with state regulations
- Communicated with claimants to answer questions regarding claim status and processes
- Maintained data entry requirements by following data program techniques and procedures.
Heyward's Health Aide
Volunteer
Sumter, South Carolina
05.2018 - Current
- Transport patients to their Doctor’s appointments.
- Assisted patient’s with filing out documents and insurance information.
- Data entry
- Observed rules and safety regulations of organization while carrying out assigned tasks
- Maintained confidentiality when handling sensitive information about patients' health status
- Supported patients with activities of daily living such as bathing, feeding, grooming, dressing, and toileting.
LOAN OFFICER
Auto Money Title Loans
Sumter
11.2020 - 09.2021
- Processed customer payments and negotiated payment arrangements for delinquent loans
- Processed loan applications in accordance with applicable laws and procedures
- Built strong relationships with customers by providing exceptional service throughout the entire loan process
- Reviewed loan agreements to verify completeness and accuracy
- Analyzed credit reports and other documents necessary for loan processing
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
Master Of Business Administration - Accounting
Strayer University
Washington, DCBachelor Of Business Administration - Accounting
Strayer University
Washington, DC03.2021
Skills
- Customer Service
- Title Processing
- Administrative Duties
- Government Standards
- Performance Improvement
- Active Listening
- Records Evaluation
- Daily Logs
- Outbound Calls
- Data entry
- Detail-oriented
Timeline
TITLE PROCESSOR
Copart
09.2021 - Current
LOAN OFFICER
Auto Money Title Loans
11.2020 - 09.2021
Heyward's Health Aide
Volunteer
05.2018 - Current
Master Of Business Administration - Accounting
Strayer University
Bachelor Of Business Administration - Accounting
Strayer University