Tiffany Jones
Cedar Hill,TX
Summary
Energetic, dedicated, and articulate healthcare professional with a diverse medical office management background seeking to obtain a challenging yet rewarding position with potential for upward growth and leadership opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
CMA Coordinator (Virtual Care)
Christus Health
07.2024 - Current
- Responsible for intake of history and vitals for new patient appointments
- Demonstrates good judgement while communicating effectively between patients and healthcare providers
- Collects and documents accurate data entry in support of patient care
- Responsible for advanced secretarial/assistant duties requiring considerable experience, skill, knowledge of Virtual Care department and clinical workflow, the ability to multitask, and work well under pressure
- Maintains current customer service, clinical, and technical skills by attending training programs and procedures
- Participates in annual skills competency review
- Serves as a preceptor and resource for newly hired medical assistants’ externs, actively participating in their integration into the department
- Provides excellent interpersonal and communication skills when interacting with staff and patients
- Follow-up calls to initiate patient satisfaction
- Escalates calls to clinicians and supporting team members as required
- May work on special projects, crossed trained in other department including but not limited to front office clinical and complex care
- Communicating and providing training on updated policies and procedures to ensure staff compliance
- Order medical and office supplies
- Supervise clinical staff and ensure smooth daily operations
- Addressing challenges and making adjustments to projects plans as needed.
CMOA (Imaging Liaison/Front Desk)
UT Southwestern
12.2024 - 07.2024
- Responsible for maintaining physician work schedules, posting modality assignments, and communication to modalities regarding physician coverage
- Responsible for communication of reports to internal and external customers
- Responsible for preparation of physician correspondence
- This includes finding and faxing reports as well as importing images into PACS and creating image CD's to be distributed to referring physicians/physician offices
- Ensure that a clean and stocked work environment is maintained for the physicians during normal business hours; answer telephones, take messages and help coordinate daily environment procedures
- Supports continuing improvement processes within imaging and the hospital
- Employs good customer service assistance to patients, families, physicians and staff
- Participates as a positive imaging team member with respectful interactions, collaboration and selfless service
- Order medical and office supplies
- Provide educational materials for patients and families
- Develop and implement office policies and procedures
- Assess employee performance
- Escorts or transports patients to exam or treatment rooms as directed
- Serves as a preceptor and resource for newly hired medical assistant externs, actively participating in their integration into the department.
Medical Assistant (Team Lead)
UT Southwestern Medical Center
01.2019 - 09.2021
- Delegate responsibilities
- Order medical and office supplies
- Provide educational materials for patients and families
- Develop and implement office policies and procedures
- Assess employee performance
- Assumes responsibility for weekly POC testing QA, and monthly audit report on compliance as directed by clinic management
- Serves as a preceptor and resource for newly hired medical assistants’ externs, actively participating in their integration into the department
- May perform a variety of administrative/clerical duties, scheduling patient appointments, answering patient phones by collecting data to forward to the nurse for triage as directed
- Inspects equipment and facilities visually and physically to ensure patient safety and proper functioning
- Confirms appropriate patient consent and authorization forms are signed for research and/or medical treatment
- Maintains current customer service, clinical, and technical skills by attending training programs and procedures
- Participates in annual skills competency review
- Maintains adequate stock of supplies as required for the work area
- Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records
- Performs other duties as assigned.
Medical Assistant II /Preceptor
Children's Health Pediatric Group
07.2014 - 07.2018
- Assist physicians by triaging patients, obtaining vital signs, administering injections, drawing blood, performing Hemoglobin and glucose testing, Strep, Flu, RSV and Mono Testing, and any other Testing upon physician’s request
- Preparing and stocking exam rooms for physician daily use and preparing for procedures
- Scheduling and confirming patient appointments, referring patients for imaging and specialty providers
- Entering patient information into the electronic medical record
- Returning patient calls as directed by the physician with lab results, and other testing
- Opening and Closing of the clinic’s laboratory
- Performs hearing and Vision screens
- Document ICD-10 diagnosis codes and CPT codes for Billing staff
- Submitted Prior authorization requests to Insurance companies as required
- Responsible for New Hire Training and Precepting.
Patient Care Technician / Customer Service
Charlton Methodist Hospital
12.2011 - 07.2014
- Responsible for setting up patient rooms, prior to arrival
- Handled patient calls on a multi-line phone system, patient admits, and handle blood collection requested by nurse
- Maintained and documented patient information
- Communicated effectively with patients, family members, and other healthcare professionals
- Assisted patient with ADL's
- Removed HEP lock and catheter prior to patient’s discharge
- Ambulated and repositioned bedridden/c-section patients along with other patient care tasks
- Vital Signs.
Education
Certified Medical Assistant -
ATI Career Training Center
01.2010
Skills
- Staff Training and Development
- Healthcare administration
- Problem-Solving
- Inventory and supply management
- Medical office administration
- Patient education and counseling
- Clinical Procedures
- Medical Office Management
- Teamwork and Collaboration
- Critical Thinking
- Effective Communication
- Employee Recruitment and Hiring
References
Available upon request
Timeline
CMOA (Imaging Liaison/Front Desk)
UT Southwestern
12.2024 - 07.2024
CMA Coordinator (Virtual Care)
Christus Health
07.2024 - Current
Medical Assistant (Team Lead)
UT Southwestern Medical Center
01.2019 - 09.2021
Medical Assistant II /Preceptor
Children's Health Pediatric Group
07.2014 - 07.2018
Patient Care Technician / Customer Service
Charlton Methodist Hospital
12.2011 - 07.2014
Certified Medical Assistant -
ATI Career Training Center