Tiffany Jones
Acton,CA
Summary
At Next Tail Mobile Pet Grooming, I spearheaded marketing strategies that significantly boosted revenue, while also enhancing team effectiveness through targeted training. Renowned for exceptional customer service and strategic decision-making, my blend of analytical problem-solving and effective verbal communication skills consistently delivered superior results.
Overview
18
18
years of professional experience
Work History
Manager
Next Tail Mobile Pet Grooming
Los Angeles, CA
06.2012 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created marketing strategies to increase business revenue.
- Assisted in organizing fundraising activities for local shelters or rescue groups.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service issues in a professional manner.
- Reviewed monthly financial statements to track expenses associated with running the business.
- Evaluated and improved team and individual performance.
- Delegated work to staff, setting priorities and goals.
- Provided recommendations to customers regarding products that would best suit their pet's needs.
- Ensured compliance with all health codes related to animal care and safety regulations.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Ordered supplies necessary for the daily operation such as shampoo, conditioner, brushes, office supplies etc
- Scheduled appointments for customers and provided estimates for services rendered.
- Presented information on animal health and preventive care to clients.
- Resolved customer complaints in a professional manner.
- Scheduled employees and oversaw customer appointment calendar.
- Provided quality customer service and represented company.
Department Manager
Petco
Burbank, California
02.2007 - 09.2012
- Reviewed completed work to verify consistency, quality, and conformance.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Delegated work to staff, setting priorities and goals.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Utilized excellent math skills to maintain accurate inventory levels.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Ensured compliance with all safety regulations in the workplace.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Handled shift overstock, restocking and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Utilized technology and software for inventory management and sales reporting.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Handled customer complaints and concerns promptly
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Balanced cash drawers at the end of each shift.
Education
Some College (No Degree) - Early Childhood Development & Psychology
Los Angeles Mission College
Sylmar, CASkills
- Effective Verbal Communication
- Analytical Problem-solving Skills
- Employee Training
- Sales management
- Staff management
- Time management
- Customer service
- Task delegation
- Financial Performance Management
- Strategic Decision-Making
Timeline
Manager
Next Tail Mobile Pet Grooming
06.2012 - Current
Department Manager
Petco
02.2007 - 09.2012
Some College (No Degree) - Early Childhood Development & Psychology
Los Angeles Mission College
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