Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Additional Information
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Tiffany Jones

Loxley,AL

Summary

Diligent with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent with a background in supporting sales teams to streamline processes and enhance efficiency. Proven track record of facilitating communication between departments to ensure seamless operations. Demonstrated ability in customer relationship handling.

Overview

21
21
years of professional experience

Work History

Substitute Teacher

Baldwin County Board of Education
01.2024 - Current
  • Delivered effective lesson plans across diverse subjects to enhance student engagement and learning outcomes.
  • Adapted instructional methods based on individual student needs, fostering an inclusive classroom environment.
  • Implemented classroom management strategies to maintain discipline and promote a positive learning atmosphere.
  • Collaborated with full-time teachers to ensure continuity and consistency in curriculum delivery during absences.

Auto Claims Handler

Auto Injury Solutions
10.2017 - 06.2018
  • Developed comprehensive claim documentation to support dispute resolution and enhance clarity.
  • Collaborated with medical professionals to assess injury claims and determine settlement amounts.


Canvasser/Sales

Quality First Roofing
07.2017 - 10.2017
  • Engaged potential customers through effective communication and relationship-building techniques.
  • Conducted in-person outreach to generate leads for roofing services.

Customer Service Representative

Jason Young State Farm
03.2017 - 07.2017
  • Developed comprehensive knowledge of insurance products to assist clients effectively.
  • Streamlined processes for claims handling, enhancing customer satisfaction and response time.

Receptionist

Team Gunther KIA & VW
07.2016 - 03.2017

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  • Managed front desk operations, ensuring a welcoming environment for customers and visitors.
  • Coordinated scheduling of appointments and service requests for optimal customer service efficiency.

Nanny/Housekeeper

Patrick and Jill Floyd
09.2015 - 07.2016
  • Supervised daily activities, ensuring safety and development for children in care.
  • Developed and implemented engaging educational activities tailored to individual learning styles.
  • Managed household tasks, including meal preparation and laundry, to support family routine.

MSR II

Alabama CU
10.2013 - 08.2015
  • Responsibilities: Open new accounts, assist members with transactions, meet each individual need by referring products that we offer, branch balancing, closing the branch
  • Accomplishments: I have served on a high performance team and within a year I have learned to open all of the different types of accounts that we offer.
  • Skills Used: I love giving the best member service that I feel each and every one of our members deserve, and doing everything with a smile. I know how to close a branch on my own without the assistance of management. Something they allow us to do is to go beyond our limits and we can go just about as far with the company as we push ourselves to do. They value our opinions and that's what I loved about the high performance team that I served on. I was able to contribute because of all of my past experience and that is an amazing feeling! I also do a lot of traveling with the company based on the skills I have acquired with the company in such a short time frame.

Teller II

Region's Bank
07.2013 - 10.2013
  • Collaborated with management to streamline transaction processes, improving overall workflow efficiency.
  • Implemented best practices for cash handling, reducing errors and enhancing security measures.
  • Assisted in identifying customer needs, promoting bank products to enhance client satisfaction and retention.

Teller II and Member Service Representative

Pen Air Federal Credit Union
01.2005 - 04.2013

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  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Maintained balanced cash drawer by conducting regular audits and reconciling discrepancies.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new tellers on operational procedures, enhancing team performance and service quality.
  • Processed applications for new accounts.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Cross-trained and provided backup support for organizational leadership.

Education

No Degree - Accounting And Finance

Columbia Southern University
Orange Beach, AL

High School Diploma -

Robertsdale High School
Robertsdale, AL
05.2004

Skills

  • Customer Service Experience (10 years), Sales (10 years)
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Adaptable
  • Relationship building and management
  • Classroom management
  • Positive reinforcement

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Substitute Teacher

Baldwin County Board of Education
01.2024 - Current

Auto Claims Handler

Auto Injury Solutions
10.2017 - 06.2018

Canvasser/Sales

Quality First Roofing
07.2017 - 10.2017

Customer Service Representative

Jason Young State Farm
03.2017 - 07.2017

Receptionist

Team Gunther KIA & VW
07.2016 - 03.2017

Nanny/Housekeeper

Patrick and Jill Floyd
09.2015 - 07.2016

MSR II

Alabama CU
10.2013 - 08.2015

Teller II

Region's Bank
07.2013 - 10.2013

Teller II and Member Service Representative

Pen Air Federal Credit Union
01.2005 - 04.2013

No Degree - Accounting And Finance

Columbia Southern University

High School Diploma -

Robertsdale High School

Additional Information


  • Take Directions and follow through to the end.
  • Demonstrated proficiency in acquiring new skills.
  • Dedicated and Self-motivated.
  • Initiator
  • Business Skills: Microsoft office, computer literate, ten key, copy machine, telephone, and fax