Tiffany Jones
Eastpointe,MI
Summary
Seeking an position with a company that will allow me to utilize skills, personal growth, and professional development and opportunities for advancement. Resourceful individual recognized for outstanding problem-solving and decision-making skills. My experiences and multiple jobs history.
Overview
20
20
years of professional experience
Work History
Emergency Room Technician/Health Unit Coordinator
Henry Ford Hospital/
01.2023 - Current
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Provide companionship, comfort, and emotional support to patients.
- Identify potential risks associated with falls or other incidents involving the patient.
- Ensure that the patient is not at risk of harm or injury in any way.
- Encourage patient involvement in therapeutic activities such as physical therapy exercises or recreational activities.
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Remain alert at all times when caring for a confused or disoriented individual who may be prone to wandering off.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Document all interactions with patients accurately in accordance with hospital policies and procedures.
- Communicate effectively with patients, families and healthcare professionals regarding the status of the patient's health condition.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Participated in continuing education programs to maintain professional competency.
- Documented all procedures on patients' charts in accordance with hospital policy.
- Ensured compliance with safety standards during transport of patients from one area to another.
- Provided patient care and monitored vital signs.
- Collaborated with nursing staff to ensure quality patient care.
- Maintained accurate records of patient data, treatments and medications.
- Performed venipuncture, arterial puncture and IV insertion.
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
04.2022 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Processed prior authorization requests for specialty medications according to established protocols.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Transcribed physician orders into the electronic medical record system accurately.
- Ensured that all necessary forms were completed correctly prior to patient discharge.
- Instructed patients regarding prescribed medication dosages, side effects and other important information.
- Verified patient insurance coverage for services rendered at the facility.
- Conducted quality assurance checks on medical charts to ensure accuracy of documentation.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Contacted pharmacies to submit and refill patients' prescriptions.
PSR Team Lead / Lab Tech Assistant/ Occ Med Assist
Beaumont Urgent Care Health
12.2020 - 04.2022
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Followed laboratory guidelines for handling biological specimens.
- Prepared, processed and analyzed lab samples.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Collected clinical and forensic data, contributing to high-quality knowledge database.
- Maintained, cleaned, and prepared lab instruments for cell cultures.
- Tested treated waste to verify readiness for facility.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Conducted testing on products before shipment, confirming material within specified parameters.
- Collected environmental samples to evaluate adequate microbial environmental control.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Gathered business requirements from users to convert to technical requirements.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointments and procedures.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
- Utilized technology and specialized software to maximize productivity.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Patient Access Representative
FCA Health & Wellness ( Ascension Health System) -
03.2021 - 02.2022
- Checked documentation for appropriate coding, catching errors and making revisions.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Examined claims, records and procedures to grant approval of coverage.
- Handled billing related activities focused on medical specialties.
- Signed payment approvals accepted claims.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness
- Offered protective masks and face shields to guests.
- Inventoried and ordered medical and office supplies.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
Patient Service Specialist
Advantage Health Centers
09.2018 - 12.2021
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Helped patients obtain health care services by setting up referrals.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
Oral Surgeon Assistant, Front Desk Leader, Adminis
Ascension Health Ministry ( Dental Clinic)
05.2005 - 04.2018
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Took part in surgical procedures by assisting oral surgeon.
- Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
- Welcomed patients upon arrival, led to surgical area and managed procedure preparations.
- Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
- Assisted oral surgeon by preparing surgical area ahead of time so that procedures could take place.
- Assisted dentist with completing procedures.
- Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained cleanliness of front lobby area.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Welcomed large volume of guests and improved overall customer service.
- Greeted and directed customers kindly and accurately.
- Opened the office and completed closing paperwork and procedures daily.
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Conducted audits on internal controls and developed reports on findings.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Monitored transactions for errors and over-payments to produce real-time reporting.
- Inspected accounting books and systems for efficiency.
- Supervised audit staff to align goals with company and deliver excellent internal audit services.
- Assessed financial status using accounting and statistical principles to boost financial planning.
- Composed clear and concise audit findings to deliver comprehensive audit reports.
- Collected evidence for legal proceedings involving financial issues to support organization.
- Collected and entered claim information with great attention to detail.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Prepared meeting agendas and recorded and transcribed minutes.
- Resolved customer complaints promptly and efficiently.
- Created weekly schedules for front desk staff according to business needs.
- Monitored staff performance and provided feedback when necessary.
- Ensured that all security procedures were followed according to company policy.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed referrals for specialist care when requested by physicians or patients.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Education
Certificate - DOT UDS Specimen Collector, DOT Breath Alcohol Tec
Wellstreet Training (Department of Transportation)
Southfield, MI07.2022
Certificate - Lab Tech Assistant
Wellstreet Training Course
Warren11.2021
Certification - Dental Radiology
Warren Dental Radiology
Warren, MI04.2003
High School Diploma -
Laura F. Osborn High School
Detroit, MI06.1998
Skills
- Post-surgical care
- Instrument sanitization
- Dental procedure knowledge
- Surgical procedure preparations
- Interpersonal and written communication
- Taking X-rays
- Patient schedule management
- Exam room setups
Additional Information
- Computer systems
- Dentrix , Eaglesoft
- EMR Systems, Athena system, Pheresis system, Epic
Timeline
Emergency Room Technician/Health Unit Coordinator
Henry Ford Hospital/
01.2023 - Current
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
04.2022 - Current
Patient Access Representative
FCA Health & Wellness ( Ascension Health System) -
03.2021 - 02.2022
PSR Team Lead / Lab Tech Assistant/ Occ Med Assist
Beaumont Urgent Care Health
12.2020 - 04.2022
Patient Service Specialist
Advantage Health Centers
09.2018 - 12.2021
Oral Surgeon Assistant, Front Desk Leader, Adminis
Ascension Health Ministry ( Dental Clinic)
05.2005 - 04.2018
Certificate - DOT UDS Specimen Collector, DOT Breath Alcohol Tec
Wellstreet Training (Department of Transportation)
Certificate - Lab Tech Assistant
Wellstreet Training Course
Certification - Dental Radiology
Warren Dental Radiology
High School Diploma -
Laura F. Osborn High School
Personal Information
Education and Training
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