Tiffany Joyce
Kernersville,US
Summary
Phlebotomist with over a decade of experience, specializing in precise blood collection and specimen management across various healthcare settings. Expert in utilizing electronic records and medical terminology to enhance workflow efficiency and patient care. Committed to maintaining high standards of lab safety and detail-oriented practices, driving accurate diagnostics and patient satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Lead Phlebotomy Technician
Robinhood Integrative Health
3288 Robinhood Rd #202, Winston Salem, NC 27106
04.2026 - Current
- Supervised daily phlebotomy operations, ensuring adherence to safety and quality standards.
- Trained and mentored junior technicians, enhancing team performance and skill development.
- Implemented process improvements that increased efficiency in specimen collection workflows.
- Collaborated with healthcare providers to streamline patient intake procedures for blood draws.
- Managed inventory of phlebotomy supplies, reducing waste and ensuring availability of essential materials.
- Conducted regular audits of lab processes to maintain compliance with regulatory guidelines.
- Assisted in training new phlebotomy technicians, sharing expertise and best practices to ensure high-quality performance.
- Reduced wait times for patients by prioritizing urgent cases and managing appointment schedules accordingly.
Phlebotomist PRN
Pathgroup Labs
1380 Eastchester Dr STE 105, High Point, NC 272
01.2026 - 04.2026
- Collected blood samples following established protocols to ensure patient safety and sample integrity.
- Performed venipunctures and capillary draws, adapting techniques for diverse patient populations.
- Maintained accurate records of specimen collection, ensuring compliance with regulatory standards.
- Trained and mentored junior staff on phlebotomy techniques and best practices for patient care.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist III
Atrium Healthcare Davie Medical Center
329 NC-801 N Advance, NC 27006
03.2025 - 01.2026
- Collected blood samples efficiently using various collection techniques and equipment.
- Ensured compliance with safety protocols and infection control standards during procedures.
- Maintained accurate patient records, documenting collection procedures and outcomes meticulously.
- Collaborated with healthcare staff to coordinate patient appointments and improve workflow efficiency.
- Trained and mentored new phlebotomists on best practices and operational protocols.
- Conducted quality control checks on equipment to ensure proper functioning and reliability.
- Implemented strategies to enhance patient comfort and reduce anxiety during blood draws.
Phlebotomist II
LabCorp, PRIDE Health Agencies (West Forsyth Internal Medicine & Pediatrics)
Clemmons, NC
01.2025 - 03.2025
- Collected and processed specimens with precision, ensuring compliance with standards.
- Enhanced patient experience through compassionate care and efficient service delivery.
- Maintained detailed specimen logs, facilitating accurate billing and seamless data processing.
- Worked closely with healthcare teams to streamline operations, improving overall service delivery and patient satisfaction.
Phlebotomist II
Vested Nurse, Harry M. Coletta II, MD Family Medicine
Walnut Cove, NC
07.2023 - 12.2024
- Monitors vital signs and patient behavior, ensuring precise clinical evaluations.
- Assists in medication administration and minor procedures, enhancing patient care.
- Conducts EKG and lab tests, contributing to diagnostic accuracy.
- Performs blood draws and sample collections, supporting efficient lab processes.
- Collaborates with physicians to develop and implement effective treatment plans.
- Remove sutures, cleaning wounds, covering wounds with an adhesive bandage or gauze pads.
- Give patient vaccinations
- Patient referrals
- Assist patient with billing concerns
- Schedule appointments
- Checking patient in and out
- Call patients to discuss lab results
- Insurance verification and claims
- Maintained meticulous patient records and documentation to ensure compliance with healthcare regulations, enhancing data reliability.
- Maintained comprehensive patient records and documentation, ensuring compliance with healthcare regulations and bolstering data integrity.
PBT, ASCP Certified
Atrium Health Comprehensive Cancer Center
Winston Salem, NC
03.2021 - 07.2023
- Efficiently coordinates daily tasks, ensuring timely processing of blood samples for lab analysis.
- Accurately collects and analyzes patient specimens, contributing to precise diagnostic outcomes.
- Performs POCT for glucose and pregnancy, enhancing patient care efficiency and accuracy.
- Fostered a collaborative environment by mentoring junior staff, enhancing team performance and promoting professional growth.
- Streamlined specimen processing workflows, leading to faster turnaround times and improved patient care outcomes.
- Conducted thorough analyses of patient samples, ensuring accurate results that informed critical treatment decisions.
- Implemented new quality control measures, significantly reducing errors and boosting laboratory reliability and patient trust.
- Maintained precise records of specimen handling, ensuring compliance with regulatory standards and enhancing operational transparency.
Phlebotomist II
Quest Diagnostics
Winston Salem, NC
07.2017 - 03.2022
- Perform venipuncture and capillary blood collection for all ages
- Collect specimens for drug, paternity, and alcohol testing
- Enter patient data accurately and promptly
- Process billing, collect payments, and verify insurance
Phlebotomist II
Wake Forest Baptist Comprehensive Cancer Center
Winston Salem, NC
05.2013 - 07.2017
- Draw blood and deliver specimens promptly
- Collect and analyze chemistry, hematology, immunology samples
- Prepare and distribute reports to authorized personnel
- Use correct containers and transport media for each test
Phlebotomist (Seasonal Position)
Solstas Lab Partners
Greensboro, NC
01.2012 - 01.2013
- Maintain phlebotomy area and replenish supplies promptly
- Manage patient data and lab records during specimen collection
- Adhere to infection control protocols and execute physician orders efficiently
Certified Phlebotomy Technician (PRN)
Novant Health, Forsyth Medical Center
3333 Silas Creek PKWY, Winston Salem, NC 27103
2007 - 2012
- Collected blood samples using standard phlebotomy techniques, ensuring patient comfort and safety.
- Maintained laboratory equipment, following strict sanitation protocols to prevent contamination.
- Processed specimens for diagnostic testing, adhering to regulatory guidelines for accuracy and efficiency.
- Collaborated with healthcare teams to coordinate patient care and streamline sample collection procedures.
- Educated patients on the phlebotomy process, addressing concerns to enhance their experience and compliance.
Certified Nursing Assistant
Wake Forest Baptist Health
1 Medical Center Blvd, Winston Salem, NC 27157
09.1999 - 05.2007
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff, enhancing patient health management.
- Assisted in the implementation of individualized care plans, adapting strategies based on patient needs.
- Educated patients and families on health practices and post-discharge instructions, promoting wellness.
Education
Certified Phlebotomy -
Priority Nursing Academy
01-2006
Certified Nursing Assistant II - undefined
Forsyth Technical Community College
01-2001
Skills
- Specimen Collection
- Patient Identification
- Lab Safety
- Blood Draws
- Infection Control
- Medical Terminology
- Capillary Techniques
- Specimen Handling
- Venipuncture
- Electronic Records
- Teamwork
- Patient Communication
- Attention To Detail
- Time Management
- Data Entry
- Billing
- Patient identification
- HIPAA compliance
- Capillary puncture
- Pediatric phlebotomy
- Venipuncture expertise
- Patient confidentiality
- Health and safety
- Medical terminology
Certification
ASCP Certification
Certification Number : 51896
BLS 03/2025- 03/2027
Timeline
Lead Phlebotomy Technician
Robinhood Integrative Health
04.2026 - Current
Phlebotomist PRN
Pathgroup Labs
01.2026 - 04.2026
Phlebotomist III
Atrium Healthcare Davie Medical Center
03.2025 - 01.2026
Phlebotomist II
LabCorp, PRIDE Health Agencies (West Forsyth Internal Medicine & Pediatrics)
01.2025 - 03.2025
Phlebotomist II
Vested Nurse, Harry M. Coletta II, MD Family Medicine
07.2023 - 12.2024
PBT, ASCP Certified
Atrium Health Comprehensive Cancer Center
03.2021 - 07.2023
Phlebotomist II
Quest Diagnostics
07.2017 - 03.2022
Phlebotomist II
Wake Forest Baptist Comprehensive Cancer Center
05.2013 - 07.2017
Phlebotomist (Seasonal Position)
Solstas Lab Partners
01.2012 - 01.2013
Certified Nursing Assistant
Wake Forest Baptist Health
09.1999 - 05.2007
Certified Nursing Assistant II - undefined
Forsyth Technical Community College
Certified Phlebotomy Technician (PRN)
Novant Health, Forsyth Medical Center
2007 - 2012
Certified Phlebotomy -
Priority Nursing Academy
Additional information
- ASCP Certification
- Certification Number: 51896