Tiffany Joyner
Charlotte,NC
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and detail oriented candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Money Laundering Analyst II
USAA
Charlotte, NC
01.2022 - Current
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Developed comprehensive risk profiles for clients, evaluating factors such as source of funds, country risk, and business activities to determine appropriate monitoring levels.
- Mitigated financial risks, performing periodic reviews of existing clients'' profiles to validate their continued compliance with established policies.
- Conducted comprehensive research on clients'' financial activities to identify high-risk accounts requiring enhanced due diligence.
- Strengthened AML controls by analyzing transactional data for patterns indicative of money laundering or terrorist financing.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
Online Financial Crimes Specialist III
Wells Fargo & Company
Charlotte, NC
10.2021 - 01.2022
- Reduced financial crime risks by implementing robust monitoring systems and controls.
- Identified potential fraud cases through meticulous analysis of transactional data, protecting company assets.
- Collaborated with cross-functional teams to develop comprehensive financial crime prevention strategies.
- Streamlined investigation processes, enhancing the efficiency of case resolution and reporting.
- Improved regulatory reporting accuracy by conducting regular audits and reviews of internal controls and procedures.
- Assisted legal counsel with the preparation of evidentiary materials for court proceedings related to financial crimes cases investigated by the team.
Financial Crimes Specialist III
Wells Fargo & Company
Charlotte, NC
07.2018 - 10.2021
- Reduced financial crime risks by implementing robust monitoring systems and controls.
- Identified potential fraud cases through meticulous analysis of transactional data, protecting company assets.
- Collaborated with cross-functional teams to develop comprehensive financial crime prevention strategies.
- Streamlined investigation processes, enhancing the efficiency of case resolution and reporting.
- Managed complex investigations into suspected financial crimes, coordinating with law enforcement agencies when necessary.
- Recognized control failures in bank processes, procedures and customer decisions and categorized losses.
- Developed strong working relationships with key stakeholders such as regulators, auditors, and law enforcement agencies to facilitate information sharing and cooperation efforts effectively.
Retirement Plan Analyst
Wells Fargo & Company
Charlotte, NC
05.2016 - 01.2018
- Improved retirement plan accuracy by conducting thorough analyses and identifying potential discrepancies.
- Streamlined the retirement plan administration process for enhanced efficiency and timeliness.
- Assisted clients in optimizing their retirement savings by providing expert advice on investment strategies and diversification.
- Conducted comprehensive audits of retirement plans, ensuring compliance with regulatory requirements, and minimizing risks.
- Provided ongoing support to clients by addressing inquiries, resolving issues, and offering guidance on plan management.
- Enhanced client satisfaction with personalized service and proactive communication regarding plan updates and changes.
- Managed relationships with third-party vendors to ensure seamless administration of retirement plans and timely processing of transactions.
Business Banker
Wells Fargo & Company
Charlotte, NC
02.2014 - 05.2016
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
- Enhanced customer retention through building strong relationships and addressing concerns promptly.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Education
Associate Of Business Administration - Management
Fayetteville State University
Fayetteville, NC05.2011
Skills
- System Analysis
- Risk Mitigation
- Root Cause Analysis
- Regulatory Compliance
Timeline
Money Laundering Analyst II
USAA
01.2022 - Current
Online Financial Crimes Specialist III
Wells Fargo & Company
10.2021 - 01.2022
Financial Crimes Specialist III
Wells Fargo & Company
07.2018 - 10.2021
Retirement Plan Analyst
Wells Fargo & Company
05.2016 - 01.2018
Business Banker
Wells Fargo & Company
02.2014 - 05.2016
Associate Of Business Administration - Management
Fayetteville State University