Tiffany Joyner

NMLS#: 1654125
DRE #: 02214361

•CRM tools such as Salesforce to manage customer interactions and track progress.
•Participated in role-playing exercises to improve communication and negotiation skills.
Learned sales tactics and techniques.
•Worked on projects to develop sales strategies and presentations.
•Mastered skills such as Discovery Qualification, Sales engagement,
prospecting, and cold calling/cold emailing.

Course Careers is an intensive online course in technology sales development. Books Read: How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling. I learned the basics of sales development to prepare myself for an Sales Development Representative. My accomplishments include Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, Linkedln Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc. •Practiced prospecting and lead generation through cold calling and email campaigns. •Utilized CRM tools such as Salesforce to manage customer interactions and track progress. •Participated in role-playing exercises to improve communication and negotiation skills. Learned sales tactics and techniques. •Worked on projects to develop sales strategies and presentations.

•Mastered skills such as Discovery Qualification, Sales engagement, prospecting, and cold calling/cold emailing.

• Skills: Time Management · SaaS Sales · Sales Presentations · Customer Analysis · Strategic Communications · Group Presentations · Teamwork · Technical Sales Presentations · Sales Effectiveness · Cold Calling · Communication · Business-to-Business (B2B) · Software as a Service (SaaS) · Customer Follow-Up · Technical Sales · Customer Acquisition

• Possession of S.A.F.E compliant NMLS License (held licenses in 23 states)
  Determine the best product for the client while locking the loan at POS with value-add presentations.
  Exceeding monthly quota and maintaining active pipeline of 90+ clients.
  Completed 75+ daily cold calls.
  Build and leverage client relationship via phone presentation to cross-sell additional services with partnership companies.
  Provide excellent customer service at both the internal and external points of contact to facilitate customer retention. Possession of S.A.F.E compliant NMLS License (held licenses in 23 states) Determine the best product for the client while locking the loan at POS with value-add presentations. Exceeding monthly quota and maintaining active pipeline of 90+ clients. Completed 75+ daily cold calls. Build and leverage client relationship via phone presentation to cross-sell additional services with partnership companies. Provide excellent customer service at both the internal and external points of contact to facilitate customer retention.

• Skills: Time Management · Benefits Negotiation · Customer Retention · Analytical Skills · Sales Presentations · Networking · Customer Service · Cold Calling · Communication · Research · Microsoft Office · Leadership · Sales · Salesforce.com

• Resolution and closure of repossession accounts within designated deadlines and Service Level Agreements.
  Duties include data entry, repossession administrative functions, resolving complex issues and coordination of information among various operational areas.
  Utilization of online systems to maintain records that are in compliance with company policies and procedures.
  Provide excellent customer service at both the internal and external points of contact.
  Resolve issues and escalations as needed to assist senior staff members and management. Resolution and closure of repossession accounts within designated deadlines and Service Level Agreements. Duties include data entry, repossession administrative functions, resolving complex issues and coordination of information among various operational areas. Utilization of online systems to maintain records that are in compliance with company policies and procedures. Provide excellent customer service at both the internal and external points of contact. Resolve issues and escalations as needed to assist senior staff members and management.
• Skills: Time Management · Microsoft Excel · Teamwork · High Level Of Accuracy · Customer Service · Microsoft Office · Risk Management · Microsoft Word · Deadline Management

*POSITION RELOCATED TO TEXAS OCT 2018*

• Analyze customer needs and present value-added solutions.
  Reached month quota and KPIs
  Attend both formal and informal training to better understand our business operations and keep up with company, market, and industry trends.
  Support daily business operations, including B2C and B2B transactions and auditing cash receipts daily
  Supported senior leadership in project completion, issue resolution, budget development and schedule management.
  Achieved 115% overall quota
  Mitigated obstacles efficiently to improve overall customer satisfaction ratings
  
  2X District Customer Service Award Winner: 2015 & 2016Analyze customer needs and present value-added solutions. Reached month quota and KPIs Attend both formal and informal training to better understand our business operations and keep up with company, market, and industry trends. Support daily business operations, including B2C and B2B transactions and auditing cash receipts daily Supported senior leadership in project completion, issue resolution, budget development and schedule management. Achieved 115% overall quota Mitigated obstacles efficiently to improve overall customer satisfaction ratings 2X District Customer Service Award Winner: 2015 & 2016

• Skills: Time Management · Customer Retention · Sales Presentations · Solution Selling · Networking · Customer Service · Communication · Customer Relationship Management (CRM) · Lead Generation · Sales

• Review of digital video/audio assets.
  Evaluate and identifying severity of issues in video/audio assets and log them into the database.
  Confirm basic technical requirements for digital duplications.
  Submit files to automated encoding workflow.
  Troubleshoot and resolve encoding errors.
  Document test results, compile data and report findings to the video technicians to aide in achieving duplications assets free of imperfections.
  Provided daily reports of media issues and followed up to insure proper corrections are made prior to distribution deadlines. Review of digital video/audio assets. Evaluate and identifying severity of issues in video/audio assets and log them into the database. Confirm basic technical requirements for digital duplications. Submit files to automated encoding workflow. Troubleshoot and resolve encoding errors. Document test results, compile data and report findings to the video technicians to aide in achieving duplications assets free of imperfections. Provided daily reports of media issues and followed up to insure proper corrections are made prior to distribution deadlines.
• Skills: Time Management · Analytical Skills · Strategic Communications · High Level Of Accuracy · Visual Communication · Technical Support · Data Entry · Microsoft Office · Data Analysis · Deadline Management · Media Duplication · Attention to Detail