Tiffany Julien
Westminster,CA
Overview
18
18
years of professional experience
1
1
Certification
Work History
Travel Agent
Archer Travel Service
01.2024 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Service Advisor
Tesla
07.2020 - Current
- Answered questions and provided information about their vehicle and what is required: had to assist with extended warranties/adjusters/body shops/managers/sales team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Worked with the mobile team remotely with creating appts/ service repairs. Had to set up routes daily.
Automotive Service Advisor
BMW of Riverside
11.2018 - 07.2020
- Answered questions and provided information about their vehicle and what is required: had to assist with extended warranties/adjusters/body shops/managers/sales team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Service Consultant
Lexus Westminster
01.2011 - 11.2018
- 1 sales rep every quarter
- Hit 110%+ of monthly quota (month over month)
- Sold $160K+ worth of service every month
- Sold 70+ tires every month
- 5/5 star customer reviews.
Service Consultant
Fletcher Jones
02.2007 - 12.2010
- Obtained 115% of quota
- Managed a small team
- Was promoted and moved to Chicago for a year
- Wrote up 140 customers a month on average.
Education
High School Diploma -
Atascadero High School
Atascadero, CA06.2006
Skills
- Overseas tours
Certification
- Lexus Imaginative Award 2017
- Lexus Excellence Award 2016
- Won 60+ selling contests
- Lexus Commitment to Perfection Certification
- Senior Service Consultant Certified
Volunteer Experience
- Food Bank of Orange County
- Boys and Girls Club
- Boys and Girls Golf Tournament (raised $10,000)
- Kennedy Club Fitness Triathlon
Timeline
Travel Agent
Archer Travel Service
01.2024 - Current
Service Advisor
Tesla
07.2020 - Current
Automotive Service Advisor
BMW of Riverside
11.2018 - 07.2020
Service Consultant
Lexus Westminster
01.2011 - 11.2018
Service Consultant
Fletcher Jones
02.2007 - 12.2010
High School Diploma -
Atascadero High School