Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Work Availability
Quote
Timeline
ProjectManager

Tiffany J Walker

restaurant assistant manager
Post Falls,ID

Summary

Results-driven Assistant Restaurant Manager with 5+ years of experience in the hospitality industry. Proven track record of successfully managing daily operations, training and supervising staff, and implementing strategies to drive sales and improve profitability. Strong leadership skills combined with a customer-centric approach to ensure exceptional service and customer satisfaction. Master of Business Administration in Hospitality Management and a Bachelor of Arts in Culinary Arts provide a solid foundation for effective decision-making and business growth. Detail-oriented individual well-known for improving opportunities at local restaurants. Sharp and well-trained in opening and closing procedures. Pursuing an Assistant Restaurant Manager position where attention to detail and exemplary service skills will be appreciated.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Loves Travel Stop
Postfalls, ID
11.2018 - Current
  • Manage daily operations of the restaurant, ensuring efficient service and customer satisfaction
  • Train and supervise staff members, providing guidance and support
  • Create and implement strategies to increase sales and improve profitability
  • Maintain high standards of cleanliness, hygiene, and safety
  • Assisted in recruiting, training, and scheduling staff members.
  • Provided leadership and direction to restaurant employees.
  • Ensured compliance with health and safety regulations.
  • Monitored customer service standards and took corrective action when needed.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of sales transactions and other financial information.
  • Created weekly work schedules for all restaurant personnel.
  • Promoted special events or discounts to increase sales volume.
  • Analyzed operational costs and made recommendations for cost savings.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Performed regular maintenance checks on kitchen equipment.
  • Prepared monthly financial reports for upper management review.
  • Ensured that all customer orders were fulfilled accurately and efficiently.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Delegated work to staff, setting priorities and goals.

Restaurant Supervisor

Jack In Box
postfalls, id
02.2013 - 10.2018
  • Assist the restaurant manager in overseeing daily operations
  • Coordinate and schedule staff shifts to ensure smooth workflow
  • Handle customer inquiries and resolve complaints in a professional manner
  • Monitor inventory levels and place orders as needed
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.

Nursing Assistant

At Home Health Care Agency
CD'a, ID
06.2013 - 02.2015
  • Supervise and motivate team members during shifts
  • Ensure compliance with company policies and procedures
  • Handle cash transactions and maintain accurate records
  • Assist in training new employees
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Documented care actions by completing records and logs in medical software system.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Supported needs of [Number]+ residents under long-term care.

Education

BBA - Hospitality Administration And Management

North Idaho College
Coeur D'alene, ID
01.2016

High School Diploma -

Timberlake Senior High School
Spirit Lake, ID
03.2004

Licensed in Home Healthcare. - Nursing Education

North Idaho College
Coeur D'alene, ID

Skills

  • Leadership
  • Customer Service
  • Team Management
  • Inventory Control
  • Sales and Marketing
  • Food Safety and Sanitation
  • Budgeting and Cost Control
  • Menu Planning and Development
  • Budget Administration
  • Dish Preparation
  • Training and Mentoring
  • Employee Scheduling
  • Customer Assistance
  • Opening and Closing Procedures
  • Staff Assessment
  • Portion Control
  • Money Handling
  • Relationship Building
  • Quality Assurance
  • Health Code Compliance
  • Safe Food Handling
  • Conflict Resolution
  • POS Terminal Operation
  • Managing Deliveries
  • Training and Onboarding
  • Reliable and Responsible
  • Employee Performance Evaluations
  • Monitoring Food Preparation
  • Profit and Loss
  • Critical Thinking
  • Building Maintenance
  • Fire Safety Regulations
  • Operations Management
  • Inventory Management Software
  • Team Leadership
  • Sanitation
  • Food and beverage knowledge
  • Opening and closing procedures
  • Kitchen equipment operation and maintenance
  • Recruitment
  • Kitchen staff coordination
  • Workflow planning
  • Decision-Making
  • Problem-Solving
  • PPE Compliance
  • Multitasking Abilities

Affiliations

mother of 3 . Full time employee looking to better my life circumstances , big on holidays and celebrations i enjoy planing party's and making everyone around me make lasting memory's

Certification

certified nursing assistant ,

business mangement

Accomplishments

the extra mile award .

the presidents award for educational excellence

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Restaurant Manager

Loves Travel Stop
11.2018 - Current

Nursing Assistant

At Home Health Care Agency
06.2013 - 02.2015

Restaurant Supervisor

Jack In Box
02.2013 - 10.2018

BBA - Hospitality Administration And Management

North Idaho College

High School Diploma -

Timberlake Senior High School

Licensed in Home Healthcare. - Nursing Education

North Idaho College

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Tiffany J Walkerrestaurant assistant manager