Summary
Overview
Work History
Education
Technical Skills
References
Timeline
Generic

Tiffany Kalfur

Federal Way,WA

Summary

Detail oriented professional delivering business operations leadership and management level support. Experience includes extensive project and operations management, data analysis and human resource requirements supporting organizational goals and objectives. Skills include the ability to manage multiple tasks and priorities, conflict resolution, incident management, problem solving, policy development and implementation. Additional skills include acting as a technical interface supporting contract management, vendor relationships, document control, training and development of staff, and process improvement strategies.

Overview

28
28
years of professional experience

Work History

Juvenile Detention Officer

King County
08.2007 - Current

Responsible for working with youth under the age of 18, to provide and maintain a safe and secure environment for juvenile offenders. Additional responsibilities include monitoring and reporting incidents of misconduct for youth compliance and regulation, safety protocols and behavior standards, safety checks, transports, responding to emergency situations, de-escalate conflicts using conflict resolution skills to teach and promote pro-social behavior.

Special Projects and Training:

2023-2024 - Transitional Duty Assignment - Catherine Pickard, Business Analyst

Responsibilities included data input, analysis and tracking, records procedure development and control.

2018-2019 - Behavior Management Group, CFJC Transition Committee - Angela Toussaint, Acting Assistant Juvenile Division Director/Lisa Hymes-Davis, Chief of Operations/Security

The BMG team was tasked with the responsibility of re-vamping a new behavior management program for the youth in secure detention, in response to Ordinance 18637 regarding Solitary Confinement. The CFJC Transition Committee was responsible for various projects relating to the transition to the new Juvenile Detention Facility. Tasks included policy development, key controls, supporting staff transition by facilitating meetings to problem solve problems with the new building, created emergency procedure plans and provided support for any additional projects.

2019 - PREA Audit - Dawn Breen, DAJD Performance Measurement Coordinator

Worked with Dawn Breen to respond to the document requests by the PREA Auditor, located or developed documents, coordinated staff and youth interviews, prepared responses to final audit for management evaluation.

2018-2019 - King County Bridge Fellowship (Graduated) - Debra Baker

This program is a 20-week intensive professional development program for King County employees offered through the Investing in You Initiative. It requires an application process and 27 county wide employees were selected. The program involves classes and projects to support the development of future leaders.

2017-2019 - Policy and Procedure Officer - Danotra McBride, Chief of Operations/Security and Catherine Pickard, Business Analyst

This special assignment position was responsible for overhauling existing policy and procedure manual. Re-organized the policies into user friendly sections, added a trackable numbering system, analyzed, evaluated and researched policies that were over 20 years old to identify areas for improvement, developed new policies and procedures, organized a committee of peers to vet changes and recommendations, proposed changes and recommendations to department and division management.

Executive Assistant to the Company President

Global Engineering
08.2006 - 08.2007

Responsibilities included providing high level administrative support to company executive team. Duties included data entry, preparing reports and presentations, management of appointments, travel arrangements, expense reports, inventory, data entry, development of internal controls. Other duties include company wide computer administration and supporting Military RFP bid response packages.

Operations Manager

One Eyed Jack’s Business Development, LLC.
09.1996 - 09.2006

Responsible for working with multiple state agencies to ensure compliance. Developed Internal Controls, training curriculum and procedure training manuals for all departments. Project Coordinator for two properties from start to completion. Duties included obtaining bids, budgeting, coordinating project timelines for board review and approval. Human Resources duties included maintaining staffing levels, regulating overtime costs and representing property for all litigation matters.

Human Resources Manager

Coalfire Systems, Inc.
09.2005 - 02.2006

Responsibilities included creating job postings, tracking applicants, performance management, compensation strategies, training plan development and database creation and management.

Therapeutic Case Manager/Foster Parent

Service Alternatives for Washington
04.2003 - 09.2005

Responsible for coordination of services and support of up to 13 foster children. Facilitated crisis intervention services as needed. Became a Behavioral Rehabilitative Services (BRS) Therapeutic Foster Parent to six girls over a one year time period.

Education

B.A. - Human Services

Western Washington University
01.2003

A.A. - Early Childhood Education

Tacoma Community College
01.1998

Technical Skills

Advanced knowledge in MS Office, Excel, Word, Access, MS Project, PowerPoint, Publisher, SharePoint and Outlook

Intermediate knowledge of Content Manager (King County Records Management), MS Teams 

References

References available upon request.

Timeline

Juvenile Detention Officer

King County
08.2007 - Current

Executive Assistant to the Company President

Global Engineering
08.2006 - 08.2007

Human Resources Manager

Coalfire Systems, Inc.
09.2005 - 02.2006

Therapeutic Case Manager/Foster Parent

Service Alternatives for Washington
04.2003 - 09.2005

Operations Manager

One Eyed Jack’s Business Development, LLC.
09.1996 - 09.2006

B.A. - Human Services

Western Washington University

A.A. - Early Childhood Education

Tacoma Community College
Tiffany Kalfur