Tiffany Kassel
Leicester,NY
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Pet Sitter
Self Employed Services
Leicester, NY
08.2020 - 08.2025
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Sales Associate
Fireworks Stand
Mount Morris, NY
06.2020 - 07.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Sales Associate
Tractor Supply
Geneseo, NY
08.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
General Laborer
Darien Lake Theme Park Resort
Darien Center, NY
05.2016 - 08.2016
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Education
General Studies
Geneseo Central School
Geneseo, NY06-2018
No Degree - Cosmetology
Mount Morris Boces
Mount Morris, NYSkills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Pet sitting
- Customer service
- Adaptability and dependability
- Pet feeding
- Client communication
- Cleanliness maintenance
- Smartphone usage
- Animal empathy
Timeline
Pet Sitter
Self Employed Services
08.2020 - 08.2025
Sales Associate
Fireworks Stand
06.2020 - 07.2020
Sales Associate
Tractor Supply
08.2019 - 06.2020
General Laborer
Darien Lake Theme Park Resort
05.2016 - 08.2016
General Studies
Geneseo Central School
No Degree - Cosmetology
Mount Morris Boces