Tiffany Kayser
Lima,OH
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Assembly Line Worker
Ford Motor Company
09.2022 - Current
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Conducted quality assurance inspections on finished components and identified issues.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Trained in 3 days on Team 5.
- Training new employees my second week on Team 5.
- Training in the Bay.
- ECPL Certified
Licensed Retirement Planner
Golden Reserve
09.2021 - 09.2022
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
- Answered clients' questions about purposes and details of financial plans and strategies.
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Established and deepened existing client relationships through complex financial planning.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Developed recommendations specific to client's financial situation on variety of topics.
Regional Account Manager /Digital Marketing Specialist
IHeart Media
10.2020 - 09.2021
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Prepared and deliver customer sales quotes.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and implemented strategic account plans to generate new, advantageous customers.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Liaised between clients and support team to quickly resolve issues.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
Account Executive
The Lima News
02.2019 - 10.2020
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Presented key decision-makers with new and updated account strategies.
- Delivered services to clients to secure additional business and grow revenue streams.
- Created and executed account strategies to present services to key decision makers.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Executed successful budget, talent and sales campaign development.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Upsold special packages while preparing quotes for potential clients.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Collected information from clients before securing accounts, verifying payments and special needs.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Delivered targeted multi-platform integrated sales presentations, facilitating customer base expansion and revenue generation.
- Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Presented product concepts and offerings to clients based on established specifications and preferences.
Director of Sales and Marketing
Childers Media Group / Maverick Media
02.2005 - 05.2017
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Developed and implemented SEO techniques to maximize internet traffic and presence.
- Produced P&L statements to enable research into loss-reduction strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Implemented sales and marketing program to support company objectives, resulting in 5% increase in new business annually.
- Led crisis management team and provided quick turnaround solutions.
- Organized events and product presentations related to national conferences and conventions.
- Analyzed sales and marketing data for improved strategies.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Managed sales promotions and marketing strategies on major social media sites.
- Pursued certification in Digital Marketing to improve creative sales skills and influence decision-makers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Hired, supervised and coached 17 employees on sales strategies to optimize performance.
- Facilitated business by implementing practical networking techniques.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
Life & Health License - Insurance And Risk Management
Kaplan Financial Education
Columbus, OH01.2021
Associate of Science - Accounting And Finance
University of Texas
Berlin Germany05.1994
High School Diploma -
Lima Senior High School
Lima, OH05.1990
Skills
- Product and service sales
- Computer proficiency
- Training & Development
- Data management
- Microsoft Office
- Critical thinking
- Conflict resolution
- Responsible
- Multitasking abilities
- Analytical skills
- Good listening skills
Additional Information
President of the Lima Chamber of Commerce Leads Group
Member of the Lima Noon Optimist Service Club
Life Time Member and Volunteer at VFW Post 1275
Volunteer at Our Daily Bread Food Bank
6 Year Past President for BNI (Business Networking International)
Timeline
Assembly Line Worker
Ford Motor Company
09.2022 - Current
Licensed Retirement Planner
Golden Reserve
09.2021 - 09.2022
Regional Account Manager /Digital Marketing Specialist
IHeart Media
10.2020 - 09.2021
Account Executive
The Lima News
02.2019 - 10.2020
Director of Sales and Marketing
Childers Media Group / Maverick Media
02.2005 - 05.2017
Life & Health License - Insurance And Risk Management
Kaplan Financial Education
Associate of Science - Accounting And Finance
University of Texas
High School Diploma -
Lima Senior High School