Summary
Work History
Education
Skills
Timeline
Generic

TIFFANY KELLEY

HOLLYWOOD

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Work History

Administrative Assistant

KW PROPERTY MANAGEMENT
Aventura
06.2025 - Current
  • Coordinate supply orders, optimizing resources for janitorial and maintenance teams.
  • Support property manager in tenant orientations, enhancing tenant satisfaction.
  • Assist property manager with diverse tasks, improving operational efficiency.
  • Implemented streamlined maintenance request system, reducing response times and enhancing resident satisfaction while ensuring proper documentation of all service calls
  • Maintained comprehensive property inspection protocols, identifying preventive maintenance needs and preserving asset value through proactive management
  • Coordinated with vendors, contractors, and maintenance staff to orchestrate timely repairs and upgrades, ensuring minimal disruption to residents
  • Analyzed operational expenses and vendor contracts to optimize budget allocation while maintaining high service quality standards
  • Fostered positive relationships with residents through responsive communication and swift resolution of concerns, strengthening community engagement
  • Streamlined invoice processing workflows and payment tracking systems, ensuring accurate financial records and maintaining vendor relationships while reducing processing delays
  • Managed office supplies inventory and placed orders when necessary.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Brand Account Manager U.S. AND CANADA

Headkount
Costa Mesa
  • Meet regularly with brands to discuss business performance and create sales, events, and education strategies to increase goal achievement
  • Responsible for planning, coordinating, and scheduling quarterly brand training.
  • Orchestrated comprehensive brand strategy implementations across U.S. and Canada markets, driving consistent messaging and strengthening market presence across multiple retail portfolios
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Developed strategies to increase revenue from existing accounts.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Solicited feedback from customers on their experience with products or services.
  • Prepared monthly financial statements for each account.
  • Analyzed client data and identified opportunities for growth.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.

Retail Store Manager

Morphe Cosmetics
Aventura
  • Oversee the daily operations of the store to ensure it runs smoothly
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Drafted detailed reports on store performance for upper management review.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Developed and maintained store policies and procedures.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Coordinated special events such as promotions or seasonal displays.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Monitored employee performance and provided feedback on a regular basis.
  • Performed regular audits to ensure compliance with company standards.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Ensured all safety protocols were followed at all times by staff members.
  • Recruited, trained and managed a team of 20+ employees.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized new stock for floor placement.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Prepared and submitted nightly bank deposits.
  • Built and maintained strong working relationships with team members.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Associate Store Manager

Morphe Cosmetics
Aventura
  • Manage customer service issues with core leaders, maintaining professionalism and friendliness
  • Inspected merchandise for defects and ensured proper inventory levels.
  • Analyzed financial data to identify trends in sales performance and profitability.
  • Responsible for communicating brand programs and strategies to the field team and ensuring they are executed properly
  • Analyzed weekly sales metrics and merchandising performance data to generate actionable insights, enabling data-driven decisions for brand optimization and growth strategies
  • Fostered strategic partnerships with field teams and retailers, facilitating seamless execution of brand programs and maintaining strong stakeholder relationships
  • Spearheaded quarterly brand training initiatives and educational programs, elevating team performance and ensuring consistent brand representation across retail locations
  • Developed and managed comprehensive event calendars across multiple retailers, coordinating resources and timelines to deliver impactful brand experiences
  • Orchestrated multi-market brand expansion strategies across U.S. and Canada, establishing cohesive messaging frameworks and enhancing retail presence through targeted implementation plans
  • Orchestrated strategic floor plan transformations that elevated visual merchandising impact and customer flow, driving consistent growth in store performance metrics
  • Led and mentored a dynamic team of 13 beauty professionals, fostering a high-performance culture while maintaining exceptional customer service standards
  • Implemented comprehensive performance tracking systems to monitor sales trends, inventory efficiency, and customer satisfaction metrics, enabling data-driven decision making
  • Spearheaded staff development initiatives through structured training programs, strengthening team capabilities and reducing turnover rates
  • Streamlined operational procedures and policy documentation, establishing clear guidelines that enhanced store efficiency and compliance standards
  • Redesigned store layout and visual merchandising strategies, optimizing product placement and customer flow patterns to enhance shopping experience and drive sales growth

Retail Manager

MAC COSMETICS
Coral Square
  • Managed TOP 50th Growth Macy's Store: 2 million Dollar location
  • Managed a team of 10, including Assistant managers and Keyholders
  • Planned and executed events in-store and outsourced to generate brand awareness/revenue.

Education

ASSOCIATE OF ARTS - PSYCHOLOGY

Broward College
Fort Lauderdale, FL

Skills

  • Performance Monitoring
  • Operations Management
  • Cross-training
  • Team Leadership
  • Coaching
  • Mentoring
  • Relationship Management
  • Inventory Control
  • Retail Merchandising
  • Event Planning
  • Brand Strategy
  • Sales Management
  • Customer Service
  • Staff Development
  • Brand Development
  • Data Analysis
  • Strategic Planning
  • Visual Merchandising
  • Conflict Resolution
  • Market Research
  • Networking
  • Customer relationship management
  • Invoice processing
  • Problem resolution
  • Time management
  • Inventory management
  • Employee training
  • Multitasking and prioritization
  • Confidential document control
  • Meeting planning
  • Administrative support
  • Back office operations
  • Customer service

Timeline

Administrative Assistant

KW PROPERTY MANAGEMENT
06.2025 - Current

Brand Account Manager U.S. AND CANADA

Headkount

Retail Store Manager

Morphe Cosmetics

Associate Store Manager

Morphe Cosmetics

Retail Manager

MAC COSMETICS

ASSOCIATE OF ARTS - PSYCHOLOGY

Broward College

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