Tiffany Keppley
Reading,PA
Summary
Technologically-savvy Paralegal offering proficiency in [Software], spreadsheet development and legal research. Well-versed in legal terminology and legal document preparation. Bringing over 11 years of legal expertise and commitment to supporting legal teams of up to 11. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Driven Paralegal bringing 11 years of comprehensive experience in Family and Estate law. Responsive team player with expertise in Family Law and Estate. Detail-oriented and trustworthy with unprecedented time management skills. Ambitious Office Manager/Paralegal/Notary driven to provide exceptional administrative support and customer service. Strengths in legal research, time management and trial preparation. Clear knowledge of court processes and legal proceedings. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Legal professional with strong skills in writing, organizing and project managing cases related to Accounting/ Family and Estate law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation. Experienced Office Manager/ Paralegal/ Notary offering strong attention to detail while reviewing documents, checking sites and searching titles. Well-versed in logistical complexities of trial preparation. Ambitious Office Manager/Paralegal/ Notary driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and trial preparation. Clear knowledge of court processes and legal proceedings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Office Manager/Paralegal/ Notary position. Offering excellent communication and good judgment. Enthusiastic Office Manager/Paralegal/ Notary eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Accounting/law process and administrative processing and training in all aspects
. Motivated to learn, grow and excel in Law. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Manager/Paralegal/ Notary position. Ready to help team achieve company goals. Experienced Office Manager/Paralegal/Notary with over 11 years of experience in Law. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Law professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager/Paralegal Manager
The Law Offices Of Rabenold & Rabenold
Wyomissing, PA
10.2015 - Current
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Researched state statutes, decisions, legal articles, codes and documents.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Managed billable hour tracking, payroll, client invoicing and schedules for 5 attorney office.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Contacted key witnesses to testify at court hearings.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Drafted, signed and certified key legal documents for judicial review.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Created and implemented policies, work flow processes and work assignments.
- Drafted responses for exceptions on foreclosure procedural errors.
- Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
- Identified appropriate judicial decisions relevant to cases.
- Analyzed evidence gathering and presentation, client counseling, and jury selection methods processes for civil litigation.
- Aided 5 legal crews by researching records and documents for case details.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
- Trained and managed 5 employees in best practices and protocols to realize maximum productivity.
- Cooperated with legal teams to create performance documents for curative action planning.
- Eliminated workflow downtime 20% by restructuring and maintaining client billing and case records.
- Reviewed regulations regarding procedures and requirements for class action suits.
- Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
- Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
- Reduced project lags by coaching staff on best practices and company processes.
- Implemented emergency procedures to save time and spearhead specific legal projects.
- Established knowledge-sharing culture through focused communications to publicize benefits.
- Developed project management processes to improve cost-effective service to clients.
- Surpassed specific company objectives by cooperating with staff to implement project initiatives.
- Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
- Evaluated domestic relations law, property law and bankruptcy.
Head Server /Head Server /Bartender Supervisor
The Bowl Grille
Reading, PA
05.2014 - 04.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and service throughout meal.
- Moved and set up seating, prepared extra silverware and plates prior to arrival of large groups.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees by [kiosk].
- Scheduled numerous reservations and managed seating kiosk simultaneously in high-traffic bar and grill restaurant while maintaining calm, professional demeanor.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Served [Type], [Type] and [Type] beverages and offered refills.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Kept track of event finances, initial deposits, due payments and final balances.
- Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server Captain
The Hitching Post Restaurant & Bar
Leesport, PA
08.2012 - 06.2014
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Managed food resources, memorized orders and coordinated customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Dinerware restaurant while maintaining calm, professional demeanor.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for bar and grill restaurant with social relevancy and intentionality.
Education
High School Diploma -
Brigham Young University
Provo, UT08.2000
Skills
- Legal Terminology
- Decision Making
- Critical Thinking
- Legal Correspondence
- Conflict Resolution
- Relationship Building
- Complex Problem Solving
- Deposition Briefings
- Microsoft Office
- Legal Research
- Case Summaries
- Case Management
- Customer Service
- Project Organization
- Appointment Setting
- Community Outreach
- Billing Statements
- Proofreading and Editing
- Inventory Management
- Meeting Preparation
- Quality Control
- Case Logistics
- Client Support
- Document Preparation
- Business Planning
- Administrative Support
- Data Archiving
- Civil Law
- Employee Training
- Schedule Coordination
- Court Policies and Programs
- Legal and Court Processes
- Commercial Litigation
- Data Confidentiality
- Presentations and Public Speaking
- CaseMap
- Criminal Law
- Team Building
- Dependable and Reliable
- Court Document Filing
- Task Prioritization
Accomplishments
- Promoted to Senior Paralegal after 3 years of employment.
- Selected to lead a team to analyze documents for high profile congressional investigation, resulting in a commendation for dealing tactfully with confidential information.
- Maintained more than 200 files, while tracking and managing filing service for up to 100 files per day.
- Managed more than 200 client cases per week.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Clients.
- Supervised team of 3 staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Office Manager/Paralegal Manager
The Law Offices Of Rabenold & Rabenold
10.2015 - Current
Head Server /Head Server /Bartender Supervisor
The Bowl Grille
05.2014 - 04.2017
Server Captain
The Hitching Post Restaurant & Bar
08.2012 - 06.2014
High School Diploma -
Brigham Young University
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