Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Kersten

Ft Myers,FL

Summary

Dynamic Customer Service Specialist with a proven track record at Back In Motion Physical Therapy and Hammerhead Beach Gym, excelling in customer relations and problem-solving. Expert in appointment scheduling and adept at managing high call volumes, enhancing customer satisfaction through effective communication and timely resolutions. Committed to fostering trust and delivering exceptional service.

Overview

27
27
years of professional experience

Work History

Customer Service Specialist

Back In Motion Physical Therapy And Spine Center
08.2022 - 03.2025
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Managed high call volume initially for 4 offices with courtesy and professionalism.
  • Scheduled appointments and made changes for as much as 13 doctors between the different locations.
  • Handled getting intake paperwork and communicating with the patients and the coworkers to make the entire system run smoothly. Went over the benefits with the patient so they were aware of their responsibility.
  • Collected and posted payments.
  • Ran the daily huddles if the clinic director was unavailable.
  • Enhanced the customer satisfaction by greeting them and resolving issues promptly.
  • Established trust with coworkers and clients through clear communication, patients and understanding.
  • Did inventory monthly to order in products and supplies.

  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Cleaner/home Watch

Self
01.2007 - 01.2025
  • Cleaned and sanitized bathrooms, kitchens and other similar areas top to bottom including laundry if needed.
  • Removed trash, debris and other waste materials from unit.
  • Used time management and efficient cleaning methods to meet deadlines.

Owner/Operator

Hammerhead Beach Gym
12.1997 - 04.2022
  • Greeted customers and found what would be the ideal membership for the length of time they would be in town.
  • Handled the sales and entering of the transaction.
  • Provided exceptional customer service in an immaculent environment.
  • Kept machines in top notch smooth working order. Did repairs necessary or made arrangements when necessary. Kept the work out facility spotless. It was known world wide for the clean friendly environment.
  • Assisted in handling of machines and answered questions to assure my clients were getting a great work out and keeping safe.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Accounting, payroll

Education

Shawano High School
Shawano, WI

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Excellent Telephone etiquette-multi line talent
  • Customer relationship/management-customer retention
  • Great listener-Problem solver
  • Expert appointment scheduling skills/schedule condensor
  • Computer Data entry
  • Team player
  • Payment and order processor

Timeline

Customer Service Specialist

Back In Motion Physical Therapy And Spine Center
08.2022 - 03.2025

Cleaner/home Watch

Self
01.2007 - 01.2025

Owner/Operator

Hammerhead Beach Gym
12.1997 - 04.2022

Shawano High School

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Tiffany Kersten