Summary
Work History
Education
Skills
Timeline
Hi, I’m

Tiffany Kessinger

317 Guthrie St ,IL

Summary

Dynamic customer service professional with experience at First State Bank, excelling in complaint handling and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in CRM software and payment processing, consistently delivering exceptional service in high-pressure environments. Committed to fostering long-term client loyalty.

Work History

Olive Garden Restaurant

Waitress

Job overview

  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted guests with menu selections and dietary restrictions.
  • Processed orders accurately using point-of-sale system.
  • Maintained cleanliness and organization of tables and service areas.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled customer complaints professionally, ensuring satisfaction.
  • Upsold specialty items, enhancing overall guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

First State Bank

CSR/teller
08.2019 - Current

Job overview

  • Assisted customers with inquiries and resolved issues promptly.
  • Provided accurate information about products and services to enhance customer experience.
  • Handled customer complaints with empathy and professionalism to ensure satisfaction.
  • Collaborated with team members to streamline communication processes.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Participated in training sessions to improve knowledge of company policies and procedures.

Education

Ottawa Highschool
Ottawa, IL

from General

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Customer service
  • Critical thinking
  • Professional telephone demeanor
  • Relationship building
  • Computer proficiency
  • Customer relations
  • Payment processing
  • Account updating
  • Key holder experience

Timeline

CSR/teller

First State Bank
08.2019 - Current

Ottawa Highschool

from General

Waitress

Olive Garden Restaurant

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Tiffany Kessinger