Tiffany Key
60 Louise Lane
Summary
I am a dedicated individual to my clients, tenants, and other employees. I have changed lives by giving them a place to call home, that they can feel safe in and welcomed. I have a heart for my senior community and will go above and beyond. I absolutely love interacting with others.
Overview
11
11
years of professional experience
Work History
Client Service Coordinator
Elder Life Management
10.2024 - Current
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Facilitated alignment of company and client goals to meet shared objectives.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
Office Manager
Mansermar, Inc.
08.2019 - 04.2024
- Leveraged multiple software applications for efficient data entry.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Coordinator
Cedarcroft Home, Inc.
09.2014 - 10.2018
- Managed data entry, report generation, and rent collection using Word and Excel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
Education
12 - Basic, computer classes
Lebanon High School
Lebanon, TN08.1999
Skills
- Office Management
- Human Resources
- Payroll
- Administrative Experience
- Medical Billing
- QuickBooks
- Accounts Payable
- Office Administration
- Multi-line Phone Systems
- Microsoft Excel
- Clerical Experience
- Data Entry
- Typing
- Personal Assistant Experience
- Management
- Microsoft Office
- Microsoft Outlook
- Conflict Management
- Event Planning
- Medical Office Experience
- Supervising Experience
- Computer Skills
- Leadership
- Accounts Receivable
- Purchasing
- Financial Report Writing
- General Ledger Accounting
- Account Reconciliation
- Research
- Medical Coding
Timeline
Client Service Coordinator
Elder Life Management
10.2024 - Current
Office Manager
Mansermar, Inc.
08.2019 - 04.2024
Office Coordinator
Cedarcroft Home, Inc.
09.2014 - 10.2018
12 - Basic, computer classes
Lebanon High School
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