Resman
Tiffany Key
Assistant Mgr., Office Mgr., Lead Supervisor, Senior Care, Client Care Coordinator
Lebanon,Tennessee
Summary
Dedicated individual committed to providing exceptional service to clients, tenants, and colleagues. Known for changing lives by creating safe and welcoming homes for individuals in the senior community. Passionate about going above and beyond to ensure the well-being of others and thrives on meaningful interactions with people.
Overview
11
11
years of professional experience
Work History
Client Service Coordinator
Elder Life Management
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Manager
Mansermar, Inc.
08.2019 - 04.2024
- I am responsible for all duties as managing the property.
- Overseeing other employees, filing, words, excel, Microsoft, email communication only, collection of rent, data entry, Resman software, avid software, go to software, ring central, invoicing, BID comparison, upkeep of property, making important decisions, Housing certificate FHC, have had several NAHMA certificates.
Office Cordinator
Cedarcroft Home, Inc.
09.2014 - 10.2018
- Coordinating, organizing, med pass, overseeing other employees, reports, data entry, words, excel, rent collection, monthly newsletters, supervisor, direct contact with mobile crisis.
Education
GED - undefined
Lebanon High School
Lebanon, TN 05.1996 - 8 1999
Skills
Office Management
Human Resources
Payroll
Administrative Experience
Medical Billing
QuickBooks
Accounts Payable
Office Administration
Multi-line Phone Systems
Microsoft Excel
Clerical Experience
Data Entry
Typing
Personal Assistant Experience
Management
Microsoft Office
Microsoft Outlook
Conflict Management
Event Planning
Medical Office Experience
Supervising Experience
Computer Skills
Leadership
Accounts Receivable
Purchasing
Financial Report Writing
General Ledger Accounting
Account Reconciliation
Research
Medical Coding
Excellent Attention to Detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
Office manager certification , FHC certification , Employee of the year
Software
Microsoft email
Microsoft Excel
Microsoft Words
Wellsky
And much more
Interests
I love to spend time with my family and my grand-babies outside of work
Timeline
Client Service Coordinator
Elder Life Management
10.2024 - Current
Office Manager
Mansermar, Inc.
08.2019 - 04.2024
Office Cordinator
Cedarcroft Home, Inc.
09.2014 - 10.2018
GED - undefined
Lebanon High School
05.1996 - 8 1999