Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Software
Interests
Timeline
Receptionist
Tiffany Key

Tiffany Key

Assistant Mgr., Office Mgr., Lead Supervisor, Senior Care, Client Care Coordinator
Lebanon,Tennessee

Summary

Dedicated individual committed to providing exceptional service to clients, tenants, and colleagues. Known for changing lives by creating safe and welcoming homes for individuals in the senior community. Passionate about going above and beyond to ensure the well-being of others and thrives on meaningful interactions with people.

Overview

11
11
years of professional experience

Work History

Client Service Coordinator

Elder Life Management
10.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Created customer support strategies to increase customer retention.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Office Manager

Mansermar, Inc.
08.2019 - 04.2024
  • I am responsible for all duties as managing the property.
  • Overseeing other employees, filing, words, excel, Microsoft, email communication only, collection of rent, data entry, Resman software, avid software, go to software, ring central, invoicing, BID comparison, upkeep of property, making important decisions, Housing certificate FHC, have had several NAHMA certificates.

Office Cordinator

Cedarcroft Home, Inc.
09.2014 - 10.2018
  • Coordinating, organizing, med pass, overseeing other employees, reports, data entry, words, excel, rent collection, monthly newsletters, supervisor, direct contact with mobile crisis.

Education

GED - undefined

Lebanon High School
Lebanon, TN
05.1996 - 8 1999

Skills

Office Management

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

Office manager certification , FHC certification , Employee of the year

Software

Resman

Microsoft email

Microsoft Excel

Microsoft Words

Wellsky

And much more

Interests

I love to spend time with my family and my grand-babies outside of work

Timeline

Client Service Coordinator

Elder Life Management
10.2024 - Current

Office Manager

Mansermar, Inc.
08.2019 - 04.2024

Office Cordinator

Cedarcroft Home, Inc.
09.2014 - 10.2018

GED - undefined

Lebanon High School
05.1996 - 8 1999

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Tiffany KeyAssistant Mgr., Office Mgr., Lead Supervisor, Senior Care, Client Care Coordinator